Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christian Elberfeld

Sheldon,VT

Summary

Experienced professional offers over 35 years working in airline industry. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. Knowledgeable and experienced in helping passengers with diverse needs. Keeps rides running smoothly by anticipating demands and managing passenger behavior. Detail-oriented in completing checks and confident in addressing concerns.

Overview

28
28
years of professional experience

Work History

Passenger Assistance Agent

GAT Airline Ground Support
Burlington International Airport, VT
05.2022 - Current
  • Assisting passengers as needed through arrival and check-in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Assisting Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival
  • Inspecting and verify passenger documentation.

Customer Service Agent

United Ground Express
Burlington, VT
01.2016 - Current
  • Assisting customers with ticketing and check-in
  • Boarding/deplaning customers and providing assistance to customers with disabilities
  • Handling customer inquiries
  • Assisting customers by tracing delayed luggage and tracking lost and found items
  • Implementing denied boarding procedures during over sales and irregular operations
  • Ensuring compliance with company and government regulations.

Ground Security Coordinator | Trainer | CRO

US Airways
SFO, BTV, DCA
01.1996 - 01.2012
  • Ensured compliance with pre-departure security measures for flights
  • Resolved potential 'No Fly List' issues using restricted database
  • Monitored activities of contract security screening personnel and audited training and performance.
  • Monitored compliance with the Air Carrier Access Act (ACAA)
  • Resolved customer issues relating to ACAA
  • Provided written reports for denied boardings
  • Monitored compliance with the Air Carrier Access Act (ACAA)
  • Resolved customer issues relating to ACAA Provided written reports for denied boardings
  • Conducted initial, recurrent, and new product training for airport station personnel
  • Maintained training records for company and federally mandated training
  • Prepared daily station briefing

Education

BA, History -

University of California, Santa Cruz
01.1985

American History (United States) -

Ventura College
01.1983

Skills

  • Customer-focused professional with over 35 years experience in airline ground operations at regional and international airports
  • Personable, dependable employee with a strong work ethic
  • Extensive experience in the customer service and airline industry
  • Exemplary abilities to work within a team, assist customers, and adhere to policies and procedures
  • Excellent conflict resolution and de-escalation skills
  • Proficient computer skills including strong knowledge of airline CRS systems
  • Skilled in multitasking while ensuring diligence is maintained
  • Proven problem-solving skills; able to identify problems and implement corrective processes

Timeline

Passenger Assistance Agent

GAT Airline Ground Support
05.2022 - Current

Customer Service Agent

United Ground Express
01.2016 - Current

Ground Security Coordinator | Trainer | CRO

US Airways
01.1996 - 01.2012

BA, History -

University of California, Santa Cruz

American History (United States) -

Ventura College

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Christian Elberfeld