Christian Falconi
Waban,IL
Summary
Dynamic and results-driven professional with extensive experience at LATAM Airlines and Fernandez Corporation. Proven customer service and problem-solving expertise, enhancing passenger satisfaction and reducing complaints. Exceptional leadership and team management skills fostered a collaborative environment, ensuring safety and operational efficiency. Committed to excellence with a strong work ethic and reliability.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
13
13
years of professional experience
Work History
Store Manager
Corporacion Fernandez
03.2021 - 03.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- I addressed customer complaints quickly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
Flight Service Manager
LATAM Airlines
10.2012 - 06.2020
- Reduced customer complaints by proactively identifying and resolving potential issues before they escalated.
- Led in-flight emergency response efforts, coordinating with crew members to ensure the safety of all passengers onboard.
- Continuously improved personal knowledge of aircraft systems and procedures, attending regular training sessions for professional development.
- Delivered exceptional service to VIP passengers, ensuring their comfort and satisfaction throughout the travel experience.
- Increased on-time arrivals through effective communication with ground crews and efficient in-flight management.
- Created a positive working environment among flight crew members through open communication channels and collaborative problem-solving techniques.
Flight Attendant
LATAM Airlines
03.2009 - 10.2012
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Education
Bachelor of Science - Tourism And Hospitality
Escuela Superior Politecnica Del Litoral
Guayaquil-Ecuador01-2009
High School Diploma -
Colegio Arq.Monseñor Bernardino Echeverria Ruiz
Guayaquil-Ecuador01-1997
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store opening and closing
- Exceptional leadership
- Team management
- Passenger assistance
- First aid proficiency
- Flight safety
- Reliability and punctuality
- Strong work ethic
- Team collaboration
Languages
English
Professional Working
Timeline
Store Manager
Corporacion Fernandez
03.2021 - 03.2022
Flight Service Manager
LATAM Airlines
10.2012 - 06.2020
Flight Attendant
LATAM Airlines
03.2009 - 10.2012
Bachelor of Science - Tourism And Hospitality
Escuela Superior Politecnica Del Litoral
High School Diploma -
Colegio Arq.Monseñor Bernardino Echeverria Ruiz
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