Christian Fancher
Seattle,United States
Summary
Versatile team member offering over 5 years of experience with Kroger. Adept at picking best quality items to meet customer needs. Knowledgeable about substitution and out-of-stock policies, as well as payment procedures. Adapts well to changing processes, programs and team requirements. Good organizational and time management abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
E-Commerce Clerk
Kroger
11.2024 - Current
- Picking and delivering orders to customers curbside.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick-up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Provided product advice to customers to help select most suitable items for individual needs.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Managed customer service inquiries and complaints for customer satisfaction.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
Baggage Handler
McGee Air Services
12.2023 - 04.2024
- Improved baggage handling efficiency by streamlining loading and unloading processes.
- Reduced lost luggage incidents by implementing an effective baggage tracking system.
- Enhanced customer satisfaction with timely and accurate baggage delivery to claim areas.
- Maintained a safe work environment by adhering to all safety regulations and guidelines.
- Collaborated with team members to ensure efficient transfer of luggage between flights.
- Participated in ongoing training programs to stay current on industry best practices and safety regulations.
- Ensured proper storage of luggage in aircraft holds, preventing damage during transport.
- Assisted in the loading and unloading of cargo from aircraft, maintaining proper weight distribution for safe flight operations.
- Conducted regular inspections of baggage handling equipment, reporting any issues for prompt repair or replacement.
Online Grocery Pickup Clerk
Kroger
10.2022 - 05.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Provided product advice to customers to help select most suitable items for individual needs.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Managed customer service inquiries and complaints for customer satisfaction.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Ramp Agent
McGee Air Services
02.2022 - 05.2022
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags.
- Connected electrical power unit and hoses to aircraft.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Transferred luggage from aircraft to collection areas safely using Tugs and carts.
- Checked cargo and baggage for security to meet TSA regulations.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Coordinated ground crew activities to complete objectives on schedule.
- Maintained clean, orderly work environment free of hazards.
- Operated equipment while observing standard safety procedures.
Online Grocery Pickup Clerk
Kroger
11.2018 - 12.2021
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Worked productively with customers to meet order requirements and service expectations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Provided product advice to customers to help select most suitable items for individual needs.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Documented sales and customer feedback to enable tracking history and maintain accurate records.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
Cashier
Kroger
08.2018 - 11.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Checked personal identifications during alcohol and tobacco sales.
Courtesy Clerk
Kroger
10.2016 - 08.2018
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Maintained clean and tidy checkout area to optimize service delivery.
- Collected more than 2,000 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Todd Beamer High School
Federal Way, WA06.2019
Skills
- Order Accuracy
- Product Recommendations
- Brand representation
- Shelf Stocking
- Complaint resolution
- POS System Operation
- Efficient Packing
- Food safety awareness
- Safe Lifting Techniques
- Adaptability to Change
- Flexible scheduling
- Attention to Detail
- Decision-Making
- Customer Service
- Online Order Processing
Certification
Red Cross CPR and First Aid trained
Timeline
E-Commerce Clerk
Kroger
11.2024 - Current
Baggage Handler
McGee Air Services
12.2023 - 04.2024
Online Grocery Pickup Clerk
Kroger
10.2022 - 05.2023
Ramp Agent
McGee Air Services
02.2022 - 05.2022
Online Grocery Pickup Clerk
Kroger
11.2018 - 12.2021
Cashier
Kroger
08.2018 - 11.2018
Courtesy Clerk
Kroger
10.2016 - 08.2018
High School Diploma -
Todd Beamer High School