Christian Felan
Madison,Wisconsin
Summary
Dependable and hardworking professional with experience in leadership and operational management. Skilled in conflict resolution, creative problem-solving, and customer service. Experienced in working in social fields, like caregiving and non-profit work, as well as in the food service industry. Reliable and adaptable, and highly driven; known for strong work ethic and ability to thrive in fast-paced and physically demanding environments.
Overview
8
8
years of professional experience
Work History
Shop Manager
Occupy Madison
Madison, WI
08.2025 - Current
- Organize and oversee donations and manage the shop's inventory.
- Oversee the organization's food pantry and kitchen donations to ensure supplies are distributed evenly.
- Perform hands-on manual labor including lifting, assembling, and organizing materials.
- Volunteer in other areas of the organization when extra labor is needed elsewhere.
- Attend and participate in community meetings to support outreach and planning efforts.
Personal Caregiver
Universal Provider Services
San Antonio, TX
02.2022 - 05.2025
- Handled clients' hygiene needs including bathing and grooming, and prepared clients' meals daily.
- Communicated with healthcare team to discuss client care and progress.
- Assisted clients with daily living activities, promoting independence while assisting in tasks that they needed support in.
- Ensured their household was clean and well maintained, completed grocery shopping, and managed laundry.
- Provided personalized care for each client, supporting their unique needs. Developed positive relationships with trust, empathy, and patience and provided emotional support and companionship for clients.
Supervisor
Bud Jones
San Antonio, TX
06.2020 - 02.2022
- Trained new staff and provided guidance to long-term employees to encourage their success. Encouraged open communication between team to increase productivity.
- Assisted kitchen staff with food preparation and organization, and supported servers during high-volume service periods.
- Cleaned and sanitized tables and assisted with clearing dishes during busy hours to ensure the restaurant looked its best.
- Assisted in seating guests and ensuring their satisfaction throughout their dining experience. Resolved any complaints promptly and professionally.
Supervisor
Sonic Drive-In
San Antonio, TX
06.2018 - 12.2019
- Supervised daily operations and team members during shifts.
- Resolved conflicts among team members promptly, maintaining a positive and productive working environment.
- Ensured food quality, cleanliness, and compliance with regulations.
- Provided excellent customer service and resolved any inquiries or complaints with professionalism. Always maintained positive customer relations.
- Trained new employees on procedures, safety standards, and customer service expectations.
Education
High School Diploma -
Frank Tejeda Academy
San Antonio, TX05-2018
Skills
- Team Leadership
- Communication and Teamwork
- Cleaning and Organization
- Customer Service
- Strong Attention to Detail
- Time Management
- Problem-Solving
Timeline
Shop Manager
Occupy Madison
08.2025 - Current
Personal Caregiver
Universal Provider Services
02.2022 - 05.2025
Supervisor
Bud Jones
06.2020 - 02.2022
Supervisor
Sonic Drive-In
06.2018 - 12.2019
High School Diploma -
Frank Tejeda Academy