Christian Ferrer
Victorville,US
Summary
Technical Support Specialist for the past 10 years' experience in troubleshooting software error messages. Also experienced in Software installation and Hardware installation. Call center experience and customer support and in house IT tech. Forklift experience and warehouse experience knowledge of power tools and hand tools. Looking to obtain a responsible, challenging and awarding position with an organization with an established track record where my skills and technical knowledge can be utilized.
Cherry Picker Operator operated and trained personnel in cherry picker operation including boom operation from both bucket and ground, use of stabilization arms and operation of boom truck on public roadways. Versed in safety inspections and procedures for safe operations on multiple types of terrain. Inspected and utilized safety equipment such as harnesses and hard hats, achieving outstanding safety record. I am also fluent in Spanish read and write.
Overview
18
18
years of professional experience
Work History
Cherry Picker Operator/Forklift Operator
Leslie's Pool Supplies
04.2023 - 01.2025
- Selected and transported items using forklift to complete customer orders.
- Arranged items on pallets according to size and weight.
- Loaded and unloaded trailers and trucks using picker and reach truck.
- Collaborated with peers to complete tasks quickly.
- Reported equipment malfunctions and coordinated repairs.
- Improved warehouse operations efficiency through .
- Inspected and serviced cherry picker vehicle as part of regular preventive maintenance and repair of worn out or broken components.
- Maintained equipment, documented condition and performed minor repairs.
- Used floor scales for weighing bundles.
Food Prep Cook
Mountain Mike's Pizza
11.2020 - 02.2021
- Set up work stations ahead of time to cut down on prep time, Operated ovens, fryers, and grills safely to avoid injuries and accidents, Used various cooking utensils correctly to prepare a variety of foods, Rotated stock items and ingredients to maintain efficiency and freshness, Used proper techniques when preparing menu item ingredients, Sanitized my workstation at the end of each shift to avoid foodborne illnesses, Cleaned the grill every [Timeframe] and when customers with food allergies requested it to remove food residue and prevent cross-contamination, Made pizzas according to specifications, using the right amount of dough and toppings
Administrative Analyst
AppleOne Employment Services
05.2018 - 10.2019
- Assisted with Facility issues that included printing, data entry, and connectivity issues, Used third party Remote connections TeamViewer to log into Servers and troubleshoot issues, Ticketed every issue and escalated any issues that needed further troubleshooting
Support Specialist
Office Pro
08.2017 - 08.2018
- Assisted in the deployment of release fixes by working with the software development team on reported errors and bugs in newly released software, Malware, ransomware, and other threats were removed from laptops and desktop computers, Uploaded new software, rolled out updates, and applied patches to [Type] servers as soon as they were released to thwart [Type] and [Type] threats from penetrating networks, Documented all transactions and support interactions in the system for future reference and addition to the knowledge base, Troubleshooted Skype Business meeting connection isssues as well set up meetings
Software Support Specialist Tier 2
Compulink Healthcare Solutions
07.2011 - 08.2017
- Processed over [Number] support requests for technical assistance on a wide range of issues related to [Software] and [Software] received over [Timeframe], Used test scripts, personal expertise, and probing questions to break down and evaluate user problems, Documented all transactions and support interactions in the system for future reference and addition to the knowledge base, Developed and tested new product offerings to assist the development team in finding bugs prior to release, Worked closely with [System] and [Software] users to provide solutions to operations issues via phone, email, live chat, and web teleconference, Provided call center support for our production software, Assisted in the deployment of release fixes by working with the software development team on reported errors and bugs in newly released software, Explained technical information to non-technical people in plain English to help them understand it better
- Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
IT Assistant
PrimusLabs
06.2007 - 07.2009
- Worked with vendors to track down replacement parts and troubleshoot complex issues, Uploaded new software, rolled out updates, and applied patches to [Type] servers as soon as they were released to thwart [Type] and [Type] threats from penetrating networks, Responded to end-user support requests and patiently guided people through basic troubleshooting tasks, Assisted in the deployment of release fixes by working with the software development team on reported errors and bugs in newly released software, Worked closely with [System] and [Software] users to provide solutions to operations issues via phone, email, live chat, and web teleconference, Keep track of my tasks every day, Set up workstations for employees by configuring hardware, devices, and software, Malware, ransomware, and other threats were removed from laptops and desktop computers
Education
Certificate - Obtained Certificate of Course Completion For CCNA
Oxnard College
Oxnard, CA12-2009
High School -
Santa Maria High School
Santa Maria, CA01.1994
General Studies - Some college (No degree) -
Allan Hancock College
Santa Maria, CA01.1994
Computer Science - Some college (No degree) -
Oxnard College
Oxnard, CA01.1994
Skills
- Volunteering
- Logistics coordination
- Certified forklift operator
- Proficient in operating machinery
- System troubleshooting and repair
- Software installation
- Client support
- Administrative support
- Network diagnostics
- Fluent in Spanish language skills
- Typing speed of 40-45 wpm
- RF scanner operation
Timeline
Cherry Picker Operator/Forklift Operator
Leslie's Pool Supplies
04.2023 - 01.2025
Food Prep Cook
Mountain Mike's Pizza
11.2020 - 02.2021
Administrative Analyst
AppleOne Employment Services
05.2018 - 10.2019
Support Specialist
Office Pro
08.2017 - 08.2018
Software Support Specialist Tier 2
Compulink Healthcare Solutions
07.2011 - 08.2017
IT Assistant
PrimusLabs
06.2007 - 07.2009
High School -
Santa Maria High School
General Studies - Some college (No degree) -
Allan Hancock College
Computer Science - Some college (No degree) -
Oxnard College
Certificate - Obtained Certificate of Course Completion For CCNA
Oxnard College
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