CHRISTIAN FITTS
Winchester,CA
Overview
7
7
years of professional experience
Work History
Investor Relations Associate
Open Door Capital
11.2023 - Current
- Played a key role in raising over $20 million from retail investors in 2024.
- Effectively communicated complex investment strategies to investors, supporting informed decision-making.
- Excelled in a high-volume calling environment, making up to 175 calls daily to engage and qualify leads.
- Developed a comprehensive sales analytics system in HubSpot, enabling team members to accurately track and report daily metrics.
- Cultivated and maintained strong client relationships, managing inquiries and providing continuous support.
Client Services Team Lead
PCV Murcor
09.2022 - 11.2023
- Managed a team of 5 client service professionals, providing coaching and support to ensure the team achieved its objectives
- Monitored metrics and developed actionable insights to improve internal operations and customer satisfaction
- Sought ways to improve processes and services through proactive communication amongst peers and management
- Analyzed internal and external data trends in our valuation pipeline in order to maximize efficiency and performance.
Client Account Manager
PCV Murcor
05.2021 - 09.2022
- Managed accounts to retain existing relationships and grow share of business
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution
- Collaborated with upper management to implement continuous improvements and exceed client expectations
- Recognized for working well within the company among different departments and among peers.
Client Manager I
PCV Murcor
08.2019 - 05.2021
- Worked within a team to manage a pipeline of appraisal orders by utilizing CRM software and SQL reporting
- Assisted in the resolution of real estate valuation complexities through research of available public records and third party data resources
- Performed duties and provided service in accordance with established operating procedures and company policies
- Maintained client files with sales contracts, records of client interactions, client notes and other information.
Real Estate Valuation Analyst II
Clear Capital
09.2017 - 06.2019
- Performed quality assurance to meet appropriate standards and facilitate improvement of processes
- Analyzed real estate property valuations to ensure accuracy and validate final value conclusion
- Collected and analyzed relevant data to identify real estate market trends
- Maintained current understanding of lender requirements and documentation guidelines.
Education
B.A. Political Science -
University of Nevada
Skills
- Microsoft Office Programs
- Leadership
- Customer Service
- Critical Thinking
- Written and Oral Correspondence
- Relationship Management
- Performance reporting
- Account prospecting
- Lead Qualification
- CRM Tracking
- Outbound sales management
Accomplishments
- Nominated for the California Mortgage Bankers Association Future Leader Program in 2023
- PCV Murcor Employee of the year 2021
- PCV Murcor Employee of the Quarter, Q3 2021
- College of Business Deans List 2016
Timeline
Investor Relations Associate
Open Door Capital
11.2023 - Current
Client Services Team Lead
PCV Murcor
09.2022 - 11.2023
Client Account Manager
PCV Murcor
05.2021 - 09.2022
Client Manager I
PCV Murcor
08.2019 - 05.2021
Real Estate Valuation Analyst II
Clear Capital
09.2017 - 06.2019
B.A. Political Science -
University of Nevada