Christian Fitz
Peyton,CO
Summary
Proven Sales Associate with a track record of enhancing customer satisfaction and boosting sales through expert customer service and effective merchandise presentation. At Kohls, leveraged skills in Inventory Control and Exceptional Customer Service to foster customer loyalty and drive business development. Skilled in teamwork and collaboration, consistently contributing to team goals and retail operations efficiency.
Overview
4
4
years of professional experience
Work History
Sales Associate/Customer Service
Kohls
04.2022 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Toys R Us
06.2020 - 04.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Associate of Arts - Criminal Justice
Pikes Peak State COllege
Colorado Springs, CO09.2025
Skills
- Inventory Control
- Sales Development
- Customer Needs Assessment
- Business Development
- Payment Processing
- Order Processing
- Merchandising knowledge
- Teamwork and Collaboration
- Verbal/written communication
- Cash Handling Accuracy
- Stocking and Receiving
- Problem-solving skills
- Display Setup
- Outgoing Personality
- Retail Store Operations
- Exceptional customer service
Timeline
Sales Associate/Customer Service
Kohls
04.2022 - 09.2024
Sales Associate
Toys R Us
06.2020 - 04.2022
Associate of Arts - Criminal Justice
Pikes Peak State COllege
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