Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
AdministrativeAssistant
Christian Fonseca

Christian Fonseca

Santa Ana,CA

Summary

Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities. Fluent in Spanish. Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Being part of my high school and college soccer team gave me a big advantage on being a team player as well as being a great team leader. Skilled Soccer Coach highly effective at running a high-quality program and inspiring strong support for the players. Knowledgeable about administrative and logistics functions. Excellent leader and problem-solver. Manage and improve team operations with diplomatic and resourceful leadership. High-energy problem-solver knowledgeable about competitor strategies and talented in adapting team techniques to overcome challenging styles. Devise and deploy solid recruitment strategies to bring in top athletes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Competent Soccer Coach focused on imparting sportsmanship while developing player talent. Well-versed in reaching out to the community, handling logistics and promoting team spirit. Prepared to offer [Number] years of experience to a growth-oriented team.

Overview

19
19
years of professional experience

Work History

Driver/General Labor Worker

Mission Landscape Companies
11.2018 - 08.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Performed general equip and cleaning tasks.
  • Maintained and repaired facilities, equipment, and tools.
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Operated equipment and machinery safely to prevent accidents.
  • Maintained proper storage for raw materials and finished products to prevent spoilage and damage.
  • Organized inventory systematically for easy access.
  • Identified defective products or machinery and reported to supervisor.
  • Handled customer inquiries courteously and professionally to enhance satisfaction.
  • Used variety of hand and power tools to complete tasks.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Adhered to company policies, safety procedures, and performance standards.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Cleaned and maintained tools, equipment and worksites.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Inspected tools and equipment to maintain safety and efficiency.

Customer Service Specialist

Anthony's Leatherworks
08.2017 - 10.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Provided primary customer support to internal and external customers.
  • Maintained and managed customer files and databases.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.

Easy Technician Lead

Staples, The Office Supply Superstore
09.2016 - 11.2017
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.

Replenishment Manager

Michaels Arts And Crafts
11.2011 - 07.2016
  • Designed and implemented successful inventory control system to track inventory levels and optimize stock levels.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Created and updated regular inventory reports and records.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Participated in regular cycle counts to confirm accuracy of inventory records.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Monitored inventory levels to confirm compliance with company policy.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Coordinated with suppliers to guarantee timely delivery of inventory and materials.
  • Developed and implemented policies and procedures for inventory management.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Developed and maintained knowledgeable and productive team of employees.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.

Kitchen Manager

Chipotle
06.2008 - 08.2011
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Checked and tested foods to verify quality and temperature.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Calculated prices of ingredients to monitor food costs and control expenses.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Deli Manager

Vons Grocery Store
06.2004 - 10.2008
  • Inventoried food products and associated materials on weekly basis.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Set schedules for 6 staff by planning and designating shifts and hours.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Developed pricing strategies to maximize profits while maintaining customer satisfaction.
  • Integrated service and team management strategies to boost business profits.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Monitored food inventory and supplies to prevent waste.
  • Controlled food costs and managed inventory.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Monitored food preparation, production, and plating for quality control.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Supervised food presentation and plating to enhance visual appeal.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Served consistent portions following recipes and control standards.
  • Set and oversaw weekly and special event menu plans.
  • Planned and executed promotions and special events in close collaboration with management.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Education

High School Diploma -

Valley High School
Santa Ana, CA
06.2004

3D Animation

Santa Ana College
Santa Ana, CA

No Degree - Photoshop, WEBDesign, Illustrated

R.O.P.
Santa Ana, CA
09.2007

Skills

  • Cash Register Operations
  • Supply Organization
  • Team Goals
  • Delegating Work Assignments
  • Project Support
  • Safety-First Mentality
  • Delivery Schedules
  • Customer Preferences
  • Team Coordination and Oversight
  • Maintenance Requirements
  • Shipment Verification
  • Worksite Safety and Maintenance
  • Customer Needs Assessments
  • Food Storage
  • Warehouse Procedures
  • Valid Driver's License
  • Inventory Records
  • Daily Logs
  • Customer Relationship Management
  • Managing Employee Relations
  • Overseeing Employees
  • Managing Operations and Efficiency
  • Staff Management
  • Productivity Performance
  • Managing Terminations
  • Reading Comprehension
  • Budget Controls
  • Budgeting and Cost Control
  • Job Assignments
  • Coaching and Mentoring
  • Plan Projects
  • Scheduling and Coordinating
  • Managing Multiple Tasks
  • Managing Routines
  • Configuration and Management
  • Employee Training
  • Reconciling Cash Drawers
  • Issue and Conflict Resolution
  • Managing Cash Register
  • Food and Beverage Management
  • Verbal and Written Communication
  • Time Management
  • Team Leadership
  • Training Exercises
  • Team Bonding
  • Critical Thinking
  • Individual Trainings
  • Injury Assessments
  • Safety Awareness
  • Strategic Planning
  • Behavioral Improvement
  • Program Leadership
  • Behavior Modeling
  • Player Evaluation
  • Media Relations
  • Sports Equipment Maintenance
  • Positive Interactions
  • Active Listening
  • Practice Schedules
  • Game Readiness
  • Defensive Game Plan Strategies
  • Team Policy Development
  • Post-Game Analysis
  • Motivational Leadership
  • Fitness Assessments
  • Maintaining Nutrition
  • Performance Improvement
  • Exercise Strategies
  • Condition Players
  • Practice Planning and Management
  • Scouting Reports
  • Gameplay Techniques
  • Creativity and Flexibility
  • Athletic Training and Motivation
  • Maintain Safety
  • Self-Control

Languages

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Driver/General Labor Worker

Mission Landscape Companies
11.2018 - 08.2023

Customer Service Specialist

Anthony's Leatherworks
08.2017 - 10.2018

Easy Technician Lead

Staples, The Office Supply Superstore
09.2016 - 11.2017

Replenishment Manager

Michaels Arts And Crafts
11.2011 - 07.2016

Kitchen Manager

Chipotle
06.2008 - 08.2011

Deli Manager

Vons Grocery Store
06.2004 - 10.2008

High School Diploma -

Valley High School

3D Animation

Santa Ana College

No Degree - Photoshop, WEBDesign, Illustrated

R.O.P.

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Christian Fonseca