Christian Forrest Owens- Harris
Ridgecrest
Summary
Dynamic service desk host and team lead at Walmart, recognized for exceptional customer service and effective problem-solving. Proven ability to train staff and manage inventory efficiently. Strong interpersonal skills and a solid work ethic contributed to enhanced customer satisfaction and streamlined operations. Adept at payment processing and conflict resolution.
Overview
9
9
years of professional experience
Work History
service desk host
Walmart
Ridgecrest
02.2025 - 07.2025
- Welcomed customers and guided them to desired products.
- Managed customer inquiries and resolved issues promptly.
- Maintained cleanliness and organization of the hosting area.
- Assisted in training new hosts on service protocols.
- Monitored inventory levels and communicated needs to management.
- Provided feedback on customer preferences to enhance service quality.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Handled cash and electronic payments accurately during peak hours.
- Assisted customers with product inquiries and provided exceptional service.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Analyzed customer data and identified trends relating to the use of wire transfer services.
- Processed customer payments via wire transfer or ACH payment methodologies.
- Processed payments via wire transfer, ACH, check or other systems.
Team Lead
Walmart
Ridgecrest
10.2024 - 02.2025
- Led team in achieving daily operational goals and customer service standards.
- Trained new team members on store policies and procedures for efficiency.
- Monitored inventory levels and coordinated restocking with suppliers as needed.
- Conducted regular team meetings to discuss performance and address concerns.
- Ensured compliance with safety regulations and maintained a clean workspace.
- Assisted management in developing strategies for peak shopping times.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks appropriately according to individual skill sets.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Motivated staff through positive reinforcement techniques.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Ensured compliance with company policies and procedures throughout the team.
Personal shopper
Walmart
Yucca Valley
08.2022 - 03.2023
- Received and picked orders made by customers online.
- Staged and dispensed orders, received customer calls to assign bay locations to sign customers in to receive orders.
- Maintained a clean organized work space.
Service technician septic pump technician
William Sellers Plumbing
Yucca valley
01.2021 - 07.2021
- Serviced toilets sinks showers water heaters tank and tankless, ac units and cleared drains.
- Performed leak detection camera inspection.
- Repair water and irrigation lines.
- Filled out invoices for work done and bids for smaller jobs.
- Operated and maintained 3 different routing machines.
- Maintaining a clean and organized work area.
Drain Technician
DRAIN PATROL
San Diego
10.2020 - 11.2020
- Serviced toilets and cleared drains.
- Handled invoices as well as payment.
- Operated and maintained 3 different routing machines.
- Maintaining a clean and organized work area.
Cap 2 associate
Walmart
Ridgecrest
08.2016 - 01.2020
- I stocked shelves, offloaded trucks, rotated stock, and helped customers with anything they needed.
- I was also department manager of auto, paint, and hardware for the last four months of my employment at this Walmart location.
- As department manager, I maintained an accurate inventory in my departments, helped customers, and reported daily paperwork.
Education
high school diploma -
Blackrock high school
Skills
- Critical thinking
- Problem solving
- Teamwork
- Collaboration
- Professionalism
- Strong work ethic
- Oral communication
- Written communication
- Customer service
- Inventory management
- Team leadership
- Payment processing
- Staff training
- Conflict resolution
- Performance monitoring
- Sales strategy
- Task delegation
- Time management
- Attention to detail
- Adaptable to change
- Strong interpersonal skills
- Multitasking proficiency
- Up-selling techniques
- Customer engagement
- Interactive communication skills
Profile
Christian Forrest Owens-Harris, 308 N Helena street, Ridgecrest, California, 93555, (706) 468-5433, forrest115@yahoo.com
References
References available upon request.
Timeline
service desk host
Walmart
02.2025 - 07.2025
Team Lead
Walmart
10.2024 - 02.2025
Personal shopper
Walmart
08.2022 - 03.2023
Service technician septic pump technician
William Sellers Plumbing
01.2021 - 07.2021
Drain Technician
DRAIN PATROL
10.2020 - 11.2020
Cap 2 associate
Walmart
08.2016 - 01.2020
high school diploma -
Blackrock high school