Christian Franklin
Rainbow City
Summary
Energetic sales and insurance professional motivated to succeed in fast paced and deadline driven professional environment. Highly motivated employee with the desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hard working employee with customer service, multitasking, management, and time management abilities. Devoted to giving every client, claimant, and customer a positive and memorable experience. Proven track record in negotiating settlements and enhancing processing efficiency. Bilingual communicator skilled in conflict resolution, with expertise in Xactimate and Guidewire, driving successful outcomes in complex claims management. Professional advocate skilled in navigating complex claims processes and resolving disputes. Expertise in risk assessment, policy interpretation, and client communication. Known for fostering team collaboration and adapting to evolving situations. Proven track record in achieving results and ensuring client satisfaction
Overview
10
10
years of professional experience
Work History
Claims Advocate
Eberl Claims Services
10.2024 - Current
- Managed complex claims processes, ensuring adherence to regulations and company policies.
- Analyzed claim data to identify trends and improve overall processing efficiency.
- Collaborated with cross-functional teams to resolve discrepancies and expedite claims resolution.
- Reviewed , evaluated , and adjusted claims to promote fair and prompt settlement.
- Negotiated and Settled claims according to information presented through reports, research and data verification.
- Carrier: Bamboo Insurance (California Division)
- Property Claim Type: Water, Theft, Smoke, Fire, Contents, Vandalism, ALE, Collision, Wind, and Wildfire.
- Handled both High and Low complexity claims throughout this deployment.
- Completed required investigations on referred files within established timeframes.
- Drafted letters to send out to insured regarding status , settlements, and denials.
- Conducted recorded statements with insureds to assist in claim information gathering process.
- Handled ALE process if insured needed to be removed from property.
- Investigated properties, classified damages, and created estimates outlining repair costs.
- Completed settlement calls discussing coverage and payments being issued for their claim.
CAT Desk Adjuster
Catastrophe Response Unit (CRU)
04.2024 - 10.2024
- Evaluated and processed claims for property damage to ensure compliance with policy standards.
- Collaborated with policyholders to gather necessary documentation and clarify claim details effectively.
- Investigated claims by conducting interviews and reviewing records, enhancing accuracy in decision-making.
- Claim Type: Wind/Hail
- Carrier: TD Insurance (Canada)
- Highest Claim Inventory: 150
- Managed caseload effectively, prioritizing urgent or high value claims for prompt attention.
- Communicated effectively with policyholders, providing updates and explaining claim processes.
- Engaged in continuous learning to stay current with industry trends and best practices in claims management.
- Resolved claim disputes through mediation
- Communicated with policyholders effectively, providing updates explaining claims processes
- Interpreted insurance policy language to apply appropriate coverage.
- Prepared detailed reports on investigation findings and claim status.
- Resolved claim disputes through mediation and negotiation minimizing the need for mitigation.
- Addressed supplements and reconciled contractor estimates.
- Reviewed policy to determine appropriate level of coverage .
- Worked closely with repair facilities to ensure quality repairs for policyholders.
Inside Auto Adjuster
Pilot Catastrophe
11.2023 - 04.2024
- Evaluated auto insurance claims to determine coverage and liability based on policy guidelines.
- Collaborated with clients and repair facilities to gather necessary documentation for claims processing.
- Developed comprehensive assessments of vehicle damages using advanced estimating software tools.
- Streamlined claim review processes, enhancing efficiency and reducing turnaround times for approvals.
- Implemented process improvements that reduced discrepancies in claim settlements and enhanced overall workflow efficiency.
- Developed strong relationships with customers, fostering trust and increasing satisfaction during a stressful period in their lives.
- Achieved high levels of accuracy in damage assessments through meticulous documentation practices, reducing disputes from policyholders or repair facilities.
- Assessed damages of hail damaged Vehicles using CCC one estimating system.
- Answered customer questions regarding deductibles.
- Verified insurance claims and determined fair amount for settlement.
- Carrier: Allstate
- Claim Type: Auto Hail Damage
- Highest Claim Inventory: 85
Medicare Transfer Agent
Select Quote
04.2023 - 11.2023
- Managed shareholder communications to ensure timely dissemination of information.
- Processed and maintained accurate transaction records using proprietary software systems.
- Coordinated compliance with regulatory requirements for financial transactions and reporting.
- Oversaw the transfer process for securities, ensuring accuracy and efficiency in execution.
- Developed and implemented process improvements to enhance service delivery efficiency.
Sales Manager
American Car Center
09.2019 - 04.2023
- Coordinated with cross-functional teams to streamline sales processes.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Sales Manager
America’s CarMart
04.2017 - 09.2019
- Developed and implemented sales strategies to enhance customer engagement.
- Trained and mentored junior sales staff to improve team performance.
- Analyzed market trends to identify new business opportunities.
- Collaborated with marketing teams to create promotional campaigns.
- Managed client relationships, ensuring high levels of satisfaction and retention.
- Conducted regular sales presentations to prospective clients and stakeholders.
- Utilized CRM systems to track sales metrics and customer interactions.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Sales Representative
Team One Chevrolet Buick Gmc
01.2016 - 04.2017
- Developed product knowledge to effectively address customer inquiries and provide tailored solutions.
- Assisted in executing promotional campaigns, increasing customer engagement and brand awareness.
- Maintained accurate records of sales activities using CRM software for efficient tracking.
- Collaborated with team members to ensure seamless order processing and customer satisfaction.
- Adapted quickly to changing sales strategies and market conditions to meet targets.
- Provided exceptional customer service, fostering repeat business through strong relationships.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Bank Teller
Family Savings
05.2015 - 01.2016
- Processed customer transactions accurately and efficiently to enhance service delivery.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in balancing cash drawers and maintaining accurate transaction records daily.
- Educated customers on bank products and services to promote financial literacy.
- Processed customer transactions efficiently using cash handling systems.
- Assisted customers with account inquiries and provided information on banking products.
- Maintained accurate transaction records to ensure compliance with bank policies.
- Collaborated with team members to improve service delivery and customer satisfaction.
Education
Jacksonville State University
Jacksonville, ALSkills
- Claims investigation
- Claims analysis
- Verbal communication
- Policy interpretation
- Insurance claims review
- Time management
- Decision-making
- Microsoft office
- Team collaboration
- Flexible schedule
- Documentation review
- Conflict resolution
- Interpersonal communication
- Bilingual
- Experience writing estimates with CCC One estimating software
- Experience with Guidewire
- Experience writing estimates through Xactimate
- Xactanalysis experience
- Claims Letters experience
- Experience addressing supplements and reconciling with contractors
- Experience handling Large Loss Claims and completing large loss reports
- Experience handling Property Claims involving Hail, Water, Wind, Fire, Smoke, Collision, Theft, ALE, Contents, Vandalism, and Wildfire
- Experience handling Auto Claims involving hail damage
- Coverage determination
- Settlement negotiation
- Coverage assessments
Accomplishments
-Active Alabama , Texas, and Florida Adjuster's license
-State Farm Certified in property and auto
Languages
Spanish
Professional Working
Timeline
Claims Advocate
Eberl Claims Services
10.2024 - Current
CAT Desk Adjuster
Catastrophe Response Unit (CRU)
04.2024 - 10.2024
Inside Auto Adjuster
Pilot Catastrophe
11.2023 - 04.2024
Medicare Transfer Agent
Select Quote
04.2023 - 11.2023
Sales Manager
American Car Center
09.2019 - 04.2023
Sales Manager
America’s CarMart
04.2017 - 09.2019
Sales Representative
Team One Chevrolet Buick Gmc
01.2016 - 04.2017
Bank Teller
Family Savings
05.2015 - 01.2016
Jacksonville State University
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