Christian Garza
San Antonio,TX
Summary
Dynamic professional with a proven track record at Spectrum, excelling in support and customer service. Adept at problem analysis and strategic planning, I enhance service delivery through innovative solutions and effective communication. Recognized for assisting teams and improving performance, I leverage software expertise to drive operational success.
Overview
10
10
years of professional experience
Work History
Subject Matter Expert
Spectrum
12238 Silicon Dr, TX
05.2023 - Current
- Provided subject matter expertise during meetings with senior leadership to address opportunities and challenges.
- Analyzed agent call recordings to reveal potential enhancements in service delivery.
- Assisted agents in addressing challenges during live calls to enhance customer experience.
- Conducted learning sessions for agents to empower them in developing effective solutions during live calls.
- Identified areas for improvement to inform strategic decision-making.
- Side by sides to assist with problems
- Working Tasks while multitasking helping other agents
Sales Activation
Spectrum
12238 Silicon Dr, 78249
05.2023 - Current
- Recognized by management for providing exceptional customer service.
- Recognized customer requirements to enhance service delivery to enhance service delivery.
- Generated innovative solutions to improve team performance and outcomes.
- Collaborated with diverse coworkers to achieve team goals and resolve product-related issues, enhancing overall team synergy.
- Executed daily responsibilities to ensure smooth operations and timely project completion.
- Utilized software and tools to streamline processes, contributing to improved workflow and performance.
- Maintained updated knowledge through continuing education and advanced training.
Tech Support Specialist
IBEX GLOBAL, Frontier
San Antonio, TX
05.2019 - 04.2023
- Utilized diagnostic tools to address issues with internet, television, and phone services.
- Assisted members with technical issues, ensuring effective resolution and support follow-up.
- Guided members through step-by-step processes to resolve technical challenges.
- Provided detailed instructions for equipment setup during onboarding, enhancing new member experience.
- Managed ordering of replacement equipment for broken devices, minimizing service disruptions for members.
- Assessed system hardware and software, recommending modifications to enhance performance.
- Provided exceptional customer service, fostering trust and satisfaction among members.
- Addressed concerns from dissatisfied customers with patience and empathy, improving overall customer experience.
CSR - Customer Service Representative
Ibex Global, Modivcare Solutions LLC
San Antonio, TX
05.2019 - 04.2023
- Coordinated medical transportation rides for members nationwide, ensuring timely arrivals for appointments.
- Managed logistics with transportation services to ensure prompt pick-up and drop-off, enhancing member satisfaction.
- Communicated with non-emergency medical transportation services to align schedules.
- Verified and recorded appointment details with healthcare providers to ensure accuracy. and assessed urgency by communicating directly with doctor offices.
- Collected essential reservation information, including addresses and physician names, to streamline scheduling. including addresses and physician names.
- Maintained accurate customer account updates across dual computer systems.
- Delivered precise information by maintaining comprehensive knowledge of products and services.
- Managed stressful situations and implemented strategies to reduce tension.
Pharmacy Technician
Alorica/OptumRx
San Antonio, TX
04.2016 - 05.2018
- Processed prescription orders accurately for diverse medications.
- Operated pharmacy software to manage prescriptions and patient records.
- Entered data for patient profiles, billing information, and prescription orders into pharmacy software.
- Created and updated comprehensive customer profiles, ensuring accurate demographics and allergy information for effective medication management.
- Provided patients with educational materials about medications to enhance understanding and adherence.
- Contacted doctor's offices to coordinate timely medication refills for patients.
- Confirmed addresses with members to ensure correct medication shipping.
- Managed member medication inventory effectively.
Education
Associate's degree - Business
San Antonio College
San Antonio, TX09-2026
High School Diploma -
Victory Learning Center
San Antonio, TXSkills
- Technical support and troubleshooting
- Software diagnosis and network support
- Remote access solutions
- Microsoft Windows expertise
- Quality assurance and information security
- Problem analysis and strategic planning
- Customer service and communication skills
- Product knowledge and education
- Data entry and organizational multitasking
- Account management and task prioritization
- Empathy and active listening
Accomplishments
- Award of excellence
- Certificate Award #1 mobile attachments
Timeline
Subject Matter Expert
Spectrum
05.2023 - Current
Sales Activation
Spectrum
05.2023 - Current
Tech Support Specialist
IBEX GLOBAL, Frontier
05.2019 - 04.2023
CSR - Customer Service Representative
Ibex Global, Modivcare Solutions LLC
05.2019 - 04.2023
Pharmacy Technician
Alorica/OptumRx
04.2016 - 05.2018
Associate's degree - Business
San Antonio College
High School Diploma -
Victory Learning Center