Summary
Overview
Work History
Education
Skills
Timeline
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Christian Giannone

Burlington

Summary

Detail-oriented Quality Inspector at American Ordnance with a keen eye for detail and strong process control skills. Achieved significant reductions in customer returns by implementing effective corrective actions. Proven ability to train and mentor new team members, enhancing overall team performance and ensuring adherence to quality assurance standards.

Overview

7
7
years of professional experience

Work History

Quality Inspector

American Ordnance
10.2022 - Current
  • Performed frequent visual inspections to root out tolerance and compliance issues.
  • Inspected outbound shipments and conducted random sampling of product quality.
  • Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
  • Discarded and rejected products, materials and equipment not conforming with specifications.
  • Assisted in training new Quality Inspectors, sharing knowledge of best practices and industry standards.
  • Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
  • Inspected with accuracy, reporting problems or defects quickly.
  • Utilized gauges, tools and equipment to complete in-depth assessments.

Sales Associate

Furniture Row
01.2020 - 09.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Server

Gators
01.2019 - 01.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Shift Manager

Firehouse Subs
06.2018 - 12.2018
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Host

The Table
08.2018 - 11.2018
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Education

Mount Dora High School
Mount Dora, FL
05.2018

Skills

  • Product inspection
  • Computer software and hardware
  • Dimensional inspection
  • Keen eye for detail
  • Measuring skills
  • Process control

Timeline

Quality Inspector

American Ordnance
10.2022 - Current

Sales Associate

Furniture Row
01.2020 - 09.2022

Server

Gators
01.2019 - 01.2020

Host

The Table
08.2018 - 11.2018

Shift Manager

Firehouse Subs
06.2018 - 12.2018

Mount Dora High School

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Christian Giannone