Christian Glenn-Cox
Staten Island,NY
Summary
Dedicated Residential Aide at Horizon Hearts, skilled in compassionate support and emergency protocol compliance. Successfully fostered a nurturing environment, enhancing resident engagement through recreational activities and effective conflict resolution. Demonstrated meticulous attention to detail in care documentation and meal preparation, ensuring residents' needs were met with respect and dignity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Owner
SOSA Entertainment Group
Philadelphia, Pennsylvania
05.2025 - Current
- Streamlined daily operations to ensure efficient workflow and high productivity.
- Developed marketing strategies that increased brand visibility and customer acquisition.
- Trained staff on customer service excellence and operational procedures.
- Oversaw financial transactions, maintaining accurate bookkeeping records.
- Implemented promotional events that boosted sales and strengthened community engagement.
- Established supplier relationships to secure quality inventory procurement.
- Maintained client relationships through superior customer service practices.
- Coordinated team schedules and delegated tasks to optimize performance.
Residential Aide
Horizon Hearts
Hempstead, New York
10.2024 - 09.2025
- Assisted residents with daily living activities and personal care needs.
- Supported residents in maintaining a clean and safe living environment.
- Engaged residents in recreational activities to promote social interaction.
- Monitored resident behavior and reported changes to supervisors.
- Provided companionship to residents, fostering a nurturing atmosphere.
- Maintained accurate documentation of resident interactions and care provided.
- Adhered to safety protocols and guidelines while supporting residents' needs.
- Encouraged participation in group activities designed to promote healthy lifestyles.
- Participated in team meetings with other residential aides discussing resident care plans.
- Ensured the safety of residents by monitoring their behavior, responding promptly to requests for assistance, and providing a safe environment.
- Intervened during conflicts between residents while maintaining a calm demeanor.
- Developed positive relationships with residents by demonstrating respect for their needs and preferences.
- Maintained accurate record of resident care services and reported any changes in condition to supervisor.
- Cleaned and organized patients' living quarters.
- Conducted housekeeping duties including cleaning rooms, changing bed linens, and doing laundry.
- Demonstrated knowledge of emergency protocols such as fire drills, evacuation plans, and ensured that they are followed correctly.
- Administered medications according to established procedures and kept detailed records of medication administration.
- Prepared meals for residents according to dietary restrictions and preferences established by physician or nurse practitioner.
- Observed signs of potential health issues and reported them to supervisor immediately.
- Performed basic first aid when needed or requested.
Bartender
Room 623
New York, New York
08.2022 - 11.2023
- Prepared cocktails and served wine, draft, and bottled beer according to established recipes.
- Maintained cleanliness and organization of bar area throughout shifts.
- Engaged patrons in friendly conversation to enhance overall experience.
- Monitored inventory levels and reported supply needs to management regularly.
- Followed health and safety regulations to ensure safe drinking environment.
- Assisted customers with menu selections and provided beverage recommendations.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately using POS system.
Education
High School Diploma -
ABC Training Center
New York, NY06-2008
Skills
- Resident care documentation
- Emergency protocol compliance
- Nutritional meal preparation
- Behavioral monitoring
- Conflict resolution
- Recreational engagement
- Relationship building
- Problem identification
- Nutrition
- Attention to detail
- Compassionate support
- Active listening
- Emotional support
- Activity planning
- Housekeeping duties
- Meal preparation
- Recreational activities
- Housekeeping
- Marketing strategy
- Financial management
- Supplier relationship
- Client management
- Event coordination
- Team leadership
- Time management
- Effective communication
- Problem solving
- Customer service training
- Marketing
- Staff hiring
- Product branding
- Business planning
- Competitive analysis
- Sales strategy development
- Human resource management
- Investor relations
- Negotiation
- Contract negotiation expertise
Certification
HSI Pediatric First Aid | CPR AED
Child/Infant/Adult ( 2020 ) ( Blended )- DC
Food Handler Certificate
Timeline
Owner
SOSA Entertainment Group
05.2025 - Current
Residential Aide
Horizon Hearts
10.2024 - 09.2025
Bartender
Room 623
08.2022 - 11.2023
High School Diploma -
ABC Training Center
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