Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
AssistantManager

Christian Godina

Ontario,CA

Summary

Proven leader in retail and distribution environments, notably with Hugo Boss, where I enhanced customer satisfaction and streamlined operations. Expert in operations management and conflict resolution, I've successfully led teams to exceed performance goals through innovative strategies and effective communication. Achieved significant improvements in efficiency and team cohesion.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Assistant Manager

Hugo Boss
09.2021 - Current
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Machine Operator

MDI
08.2012 - 12.2013
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Complied with company and OSHA safety rules and regulations.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.

Part Time Supervisor

Lacoste
05.2019 - 09.2021
  • Completed payroll accurately and timely to meet employee expectations.
  • Tracked employee vacation, sick and personal time.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Audited timesheets and payroll records for accuracy.
  • Processed timecards and payroll data for team of employees.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Performed data entry tasks and maintained accurate records of employee payroll information.
  • Maintained confidentiality of employee records and payroll information.
  • Calculated wages, deductions and bonuses in accordance with company policies.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Updated employee files with new details such as changes in address or salary levels.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Generated reports to track employee time and attendance.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Reconciled payroll discrepancies and responded to inquiries from employees.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Sales Associate

Macy's
05.2016 - 12.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Built relationships with customers to encourage repeat business.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Engaged with customers to effectively build rapport and lasting relationships.

Line Picker

Holman Distribution
08.2014 - 05.2016
  • Supported team members on complex projects or high-priority orders as needed, fostering a collaborative work atmosphere among colleagues.
  • Maintained a safe working environment, adhering to company safety protocols and reporting any hazards promptly.
  • Trained new employees on proper line picking techniques, ensuring their smooth transition into the role.
  • Collaborated with team members to optimize the distribution process, resulting in improved customer satisfaction rates.

Machine Operator

Pomona Pregis
08.2010 - 08.2013
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Complied with company and OSHA safety rules and regulations.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.

Education

Language

Riverside City College
Riverside, CA

HVAC

UEI College
Ontario, CA

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Workload management
  • Conflict resolution
  • Retail operations
  • Team building
  • Employee scheduling
  • Operations management
  • Recruiting and interviewing
  • Sales strategies

Accomplishments

  • My first year at Hugo Boss our store received for the first time ever “The #1 Performing Outlet Award” for our region.

Certification

Certification in HVAC and Refrigeration.

Languages

Spanish
Native or Bilingual
Japanese
Elementary
French
Elementary
English
Full Professional

Timeline

Assistant Manager

Hugo Boss
09.2021 - Current

Part Time Supervisor

Lacoste
05.2019 - 09.2021

Sales Associate

Macy's
05.2016 - 12.2018

Line Picker

Holman Distribution
08.2014 - 05.2016

Machine Operator

MDI
08.2012 - 12.2013

Machine Operator

Pomona Pregis
08.2010 - 08.2013

Language

Riverside City College

HVAC

UEI College

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Christian Godina