Summary
Overview
Work History
Education
Skills
Timeline
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Christian Godwin

2901 Oakwood Ct. Dillon,SC

Summary

With over 7 years of experience in the retail industry, I have honed my skills as a Manager and developed a strong understanding of what it takes to drive success in a fast-paced environment. Expertise lies in Organization, Customer Service, Logistics Management, Leadership Development, and Communication.

One of my greatest strengths is the ability to effectively manage and prioritize tasks, ensuring that all projects are completed efficiently and on time. I am a natural problem-solver and have a keen eye for identifying areas of improvement within processes and procedures.

I am a strong believer in the power of exceptional customer service and have always strived to exceed expectations in this area. Understands the importance of building and maintaining strong relationships with clients, and have consistently received positive feedback for approachable and professional demeanor.

Believes in investing in associates and building relationships with them in order to gain their trust and respect.

Experienced in logistics management has given a deep understanding of the supply chain process and the ability to handle complex logistics operations seamlessly. Have successfully managed inventory, shipments, and distribution, ensuring that all deadlines are met without compromising on quality.

In addition to technical skills, is also a strong leader and have a proven track record of developing and mentoring teams to achieve their full potential. Thrives in collaborative environments Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

8
8
years of professional experience

Work History

Merchandising Assistant Store Manager

Lowe's Home Improvement
01.2023 - Current
  • Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Merchandise Team/Compliance Manager

Sam's Club
08.2019 - 12.2022
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Merchandise Team Lead

Sam's Club
12.2018 - 08.2019
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Assistant Store Manager

Dollar General
09.2016 - 12.2017
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Education

High School Diploma -

Latta High School
Latta, SC
05.2016

Skills

  • Workflow management
  • Merchandise planning
  • Store leadership
  • Performance analysis
  • Inventory coordination
  • Staff training and development
  • Loss prevention strategies
  • Team conflict management
  • Time management abilities
  • Goal setting
  • Active listens
  • Verbal and written communication
  • Team leadership
  • Control costs
  • Staff training
  • Inventory control

Timeline

Merchandising Assistant Store Manager

Lowe's Home Improvement
01.2023 - Current

Merchandise Team/Compliance Manager

Sam's Club
08.2019 - 12.2022

Merchandise Team Lead

Sam's Club
12.2018 - 08.2019

Assistant Store Manager

Dollar General
09.2016 - 12.2017

High School Diploma -

Latta High School
Christian Godwin