Christian Gonzalez
Miami,TX
Summary
Proven leader in customer service and operational efficiency, I excelled at Waterland Manufacturing & Supply LLC by enhancing customer satisfaction and mentoring staff, showcasing my expertise in staff training and inventory control. Achieved consistent performance improvements, directly contributing to increased customer loyalty and team productivity.
Overview
11
11
years of professional experience
Work History
Customer Service Lead
Waterland Manufacturing & Supply LLC
04.2018 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Greeted customers and listened closely to problems described to determine solutions.
- Maintained up-to-date knowledge of industry trends to better serve customers and offer innovative solutions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Barista
Starbucks
04.2022 - 12.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
Receiving Associate
Bed Bath & Beyond
11.2017 - 03.2018
- Unloaded pallets and deliveries and organized products in warehouse.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Front Desk
LA Fitness
05.2017 - 03.2018
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Balanced daily cash drawers meticulously; reconciled any discrepancies and prepared accurate reports for the accounting department.
- Trained new hires on company policies, software systems, and best practices for front desk operations, leading to successful onboarding experiences.
Cook Shift Leader
Chick-fil-A
02.2015 - 05.2017
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Placed orders to restock items before supplies ran out.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
- Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
- Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.
Sales Associate
Kids Footlocker
11.2013 - 08.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Associate of Arts - Psychology
Miami Dade College
Miami, FL08-2021
Skills
- Computer proficiency
- Email etiquette
- Payment processing
- Cash handling
- Business writing
- Account management
- Staffing oversight
- Order management
- Customer service excellence
- Data entry
- Staff training
- Inventory control
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Barista
Starbucks
04.2022 - 12.2023
Customer Service Lead
Waterland Manufacturing & Supply LLC
04.2018 - Current
Receiving Associate
Bed Bath & Beyond
11.2017 - 03.2018
Front Desk
LA Fitness
05.2017 - 03.2018
Cook Shift Leader
Chick-fil-A
02.2015 - 05.2017
Sales Associate
Kids Footlocker
11.2013 - 08.2014
Associate of Arts - Psychology
Miami Dade College
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