Christian Gonzalez
Danielson,CT
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
4
4
years of professional experience
Work History
Keyholder/ Visual Merchandiser
Tory Burch
05.2022 - Current
- Analyzed sales reports to identify consumer buying patterns and drive business through visual merchandising
- Built and maintained client relationships by actively listening to concerns and needs and providing appropriate feedback
- Designed retail displays to highlight specific products and increase sales in accordance with corporate objectives
- Lead and executed monthly visual floor plans for all categories of the store by updating visual displays and and placing product on the floor as indicated by directive
- Communicated visual merchandising standards and information through various means such has trainings, meetings, and emails
- Enforced goal strategies and motivated sales team of 6 to drive productivity
- Performed day-to-day administrative task such as preparing daily/weekly/monthly reports, emailing and calling clients and colleagues across different departments and maintained office equipment and supplies
- Conducted key operational duties to keep flow of day such as opening and closing registers, receiving shipping and order fulfillment, handling client issues and processing returns, and monitoring sales associates interactions and helping close a sale when needed.
Sales Associate/Temporary Keyholder
Michael Kors Outlet
03.2021 - 05.2022
- Drove and met daily sales goals by delivering an elevated client experience and building strong client relationships
- Aided an average of 25 customers per day in providing recommendations and assisting them through their shopping experience
- Built relationships with customers to encourage repeat business.
- Processed register transactions by capturing customer data and processing cash, debit and credit cards
- Promoted to Temporary Keyholder when needed to aid management with the daily operational and administrative task during busy seasons
- Worked as a team with upper management to come up with strategies to improve KPIs and customer interactions
- Demonstrated flexibility and desire for individual growth in a fast-paced store environment.
Education
Bachelor of Science - Fashion Merchandising & Retailing
Johnson and Wales University
Providence, RI01.2022
Skills
- Customer Service
- Cash Handling
- Sales proficiency
- Retail Operations
- Multitasking and Prioritizing
- Handling Complaints
References
Deanne Donovan, General Store Manager, Tory Burch Natick MA, ddonovan@toryburch.com, (508) 653-4715
Timeline
Keyholder/ Visual Merchandiser
Tory Burch
05.2022 - Current
Sales Associate/Temporary Keyholder
Michael Kors Outlet
03.2021 - 05.2022
Bachelor of Science - Fashion Merchandising & Retailing
Johnson and Wales University
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