Excellent customer service is one of the qualities I am proud to bring to the table, coupled with my timeliness and professionalism. I also pride myself on being organized.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Dock Worker
FedEx
10.2024 - Current
Upheld high-quality standards for all handled goods while meeting strict deadlines in a fast-paced work environment.
Reduced risks of damage to cargo through careful handling and adherence to best practices in packaging and palletizing.
Increased efficiency in loading and unloading cargo by utilizing proper equipment and techniques.
Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
Busser
MiCocina Restaurant
03.2024 - Current
Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Worked well in diverse team settings by partnering with others to complete tasks.
Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Customer Service Representative
Prospect Airport Services
08.2021 - Current
Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Met customer call guidelines for service levels, handle time and productivity.