Christian Gonzalez
Fort Worth,Texas
Summary
Excellent customer service is one of the qualities I am proud to bring to the table, coupled with my timeliness and professionalism. I also pride myself on being organized.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Dock Worker
FedEx
10.2024 - Current
- Upheld high-quality standards for all handled goods while meeting strict deadlines in a fast-paced work environment.
- Reduced risks of damage to cargo through careful handling and adherence to best practices in packaging and palletizing.
- Increased efficiency in loading and unloading cargo by utilizing proper equipment and techniques.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
Busser
MiCocina Restaurant
03.2024 - Current
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Customer Service Representative
Prospect Airport Services
08.2021 - Current
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
RICHARD MILBURN ACADEMY
12.2023
Associate of Applied Science -
Tarrant County College
Fort Worth, TX 01.2024 - 06.2026
Skills
- Food Running
- Guest Relations
- Regulatory Compliance
- Quality Assurance
- Server Support
- Table Bussing
- Professional Appearance
- Food safety practices
Timeline
Dock Worker
FedEx
10.2024 - Current
Busser
MiCocina Restaurant
03.2024 - Current
Associate of Applied Science -
Tarrant County College
01.2024 - 06.2026
Customer Service Representative
Prospect Airport Services
08.2021 - Current
High School Diploma -
RICHARD MILBURN ACADEMY
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