Summary
Overview
Work History
Education
Skills
Timeline
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Christian Gonzalez

Christian Gonzalez

Fort Worth,Texas

Summary

Excellent customer service is one of the qualities I am proud to bring to the table, coupled with my timeliness and professionalism. I also pride myself on being organized.

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work History

Dock Worker

FedEx
10.2024 - Current
  • Upheld high-quality standards for all handled goods while meeting strict deadlines in a fast-paced work environment.
  • Reduced risks of damage to cargo through careful handling and adherence to best practices in packaging and palletizing.
  • Increased efficiency in loading and unloading cargo by utilizing proper equipment and techniques.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.

Busser

MiCocina Restaurant
03.2024 - Current
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.

Customer Service Representative

Prospect Airport Services
08.2021 - Current
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

High School Diploma -

RICHARD MILBURN ACADEMY
12.2023

Associate of Applied Science -

Tarrant County College
Fort Worth, TX
01.2024 - 06.2026

Skills

  • Food Running
  • Guest Relations
  • Regulatory Compliance
  • Quality Assurance
  • Server Support
  • Table Bussing
  • Professional Appearance
  • Food safety practices

Timeline

Dock Worker

FedEx
10.2024 - Current

Busser

MiCocina Restaurant
03.2024 - Current

Associate of Applied Science -

Tarrant County College
01.2024 - 06.2026

Customer Service Representative

Prospect Airport Services
08.2021 - Current

High School Diploma -

RICHARD MILBURN ACADEMY
Christian Gonzalez