Christian Gonzalez
Kansas City,MO
Summary
Dynamic Collections Specialist with a proven track record at TrueAccord, excelling in debt collection strategies and dispute resolution. Adept at managing customer accounts and fostering relationships, I leverage strong negotiation skills to achieve timely payments while ensuring compliance. Committed to enhancing customer satisfaction through effective communication and problem-solving.
Overview
6
6
years of professional experience
Work History
Collections Specialist
TrueAccord
Lenexa, Kansas
07.2024 - Current
- Managed customer accounts to facilitate timely payment collections.
- Resolved disputes by communicating effectively with clients and internal teams.
- Utilized specialized software to track and manage outstanding debts.
- Met demands of busy collections group by performing high volume of daily calls.
- Processed incoming payments accurately using computerized systems; verified amounts against invoices and statements before posting transactions.
- Updated account status and maintained accurate records of all collection activities.
Customer Service Representative
Alliance Data
Shawnee, Kansas
01.2020 - 10.2022
- Assisted customers with inquiries and resolved issues efficiently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Processed payment transactions using company-specific software and systems.
Education
High School Diploma -
Van Horn High School
Independence, MO06-2001
Skills
- Payment processing systems
- Debt collection strategies
- Customer account management
- Dispute resolution
- Customer relationship management
- Call center background
- Problem solving
- Time management
- Analytical thinking
- Data entry efficiency
- Sales experience
- Strong negotiation skills
- Legal compliance
- Active listening
- Documentation and recordkeeping
Timeline
Collections Specialist
TrueAccord
07.2024 - Current
Customer Service Representative
Alliance Data
01.2020 - 10.2022
High School Diploma -
Van Horn High School