Christian Gonzalez
Land O' Lakes
Summary
Proactive professional with experience in customer service operations. Known for strong leadership and problem-solving abilities, with contributions to team efficiency and customer satisfaction. Prepared to leverage expertise for impactful operational improvements.
Overview
5
5
years of professional experience
Work History
Customer Service Office Staff Member
Publix
02.2021 - Current
- Coordinated front-end operations by directing cashiers, baggers, and self-checkout to ensure efficient customer flow during peak hours
- Managed associate breaks and coverage to maintain service standards and labor compliance
- Responded quickly to customer concerns, register issues, and staffing challenges to minimize wait times
- Communicated front-end status and operational needs to Customer Service and store management
- Supported loss prevention and cash control through active floor monitoring
- Delivered exceptional customer service while maintaining Publix cleanliness and presentation standards
- rovided professional customer service at the service desk, handling returns, refunds, rain checks, and inquiries in accordance with Publix policies
- Processed financial transactions including cash handling, money orders, lottery, and Western Union with high accuracy
- Performed cash office duties such as drawer counts, audits, and deposits
- Resolved customer issues calmly while maintaining compliance and customer satisfaction
Education
High School Diploma -
Highschool of Computers And Technology
The Bronx, NY06-2020
Skills
- Strong work ethic
- Complaint handling
- Teamwork and collaboration skills
- Problem-solving skills
- Team leadership
- Strategic planning
Timeline
Customer Service Office Staff Member
Publix
02.2021 - Current
High School Diploma -
Highschool of Computers And Technology