Christian Grant
Hendersonville,NC
Summary
Organized Assistant Store Manager with a background in managing staff, driving sales, and providing exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Known for strategic planning skills and commitment to achieving company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Sketchers
Asheville, NC
04.2024 - Current
- Monitored and tracked inventory levels accurately to minimize shortages and overstocking.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Supervised cash handling processes to ensure accuracy of transactions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Provided training to new employees on company policies and procedures.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Sales Representative
US Cellular
Hendersonville, NC
06.2023 - 01.2024
- Organized client visits, presentations, product demonstrations
- Maintained accurate records of all sales and prospecting activities.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Identified opportunities for cross-selling additional products and services.
- Reviewed monthly performance against targets set by management team.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Provided technical support for customers using the company's products or services.
- Developed and maintained relationships with customers to ensure repeat business.
- Generated new sales leads through cold calling and networking activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Developed key customer relationships to increase sales.
- Negotiated deals and handled complaints or objections.
- Set up meetings with potential clients and listened to their wishes and concerns.
Customer Engagement Leader
PetSmart Charities
Arden, NC
12.2021 - 05.2023
- Managed customer service staff by providing guidance, training, mentoring and performance reviews.
- Drafted reports on key metrics such as response times, resolution rates, average handle time.
- Maintained relationships with external vendors related to the delivery of services or products.
- Developed and implemented customer engagement strategies to increase customer satisfaction.
- Developed loyalty programs to reward loyal customers and encourage repeat purchases.
- Implemented strategies for upselling, cross-selling products, services based on customers' needs.
- Conducted regular customer surveys to identify customer needs, preferences and opinions.
- Provided timely responses to customers' inquiries, complaints, comments or concerns via phone, email or social media platforms.
- Monitored customer feedback and identified areas for improvement in customer service processes.
- Analyzed customer data to gain insight into trends and develop recommendations for improving the customer experience.
- Educated customers by reviewing orders and teaching about basic care and service of purchased equipment.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Barista
Ingles Starbucks
Fletcher, NC
10.2021 - 12.2021
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Monitored inventory levels of supplies and restocked when necessary.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Ground beans for espresso shots according to individual customer specifications.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Book Keeper
Ingles
Fletcher, NC
06.2021 - 12.2021
- Achieved consistently high levels of accuracy in recording and reconciliation of bank deposits
- Performed routine inspections to validate register counts
- Managed the retrieval of change orders from the bank
- Implemented register rotations and assigned duties to team members
- Managed and executed cleaning responsibilities in assigned areas.
- Ensured efficient allocation of break times
- Maintained accurate records of all transactions during the closing process.
- RECONCILED DRAWERS
Education
High School Diploma -
North Henderson High School
Hendersonville, NC05-2021
Skills
- Store Organization
- Stock management
- Department Oversight
- Records Management
- Business Development
- Loss Prevention
- Cash Reconciliation
- Brand Awareness
- Assigned duties
- Upsell products and services
- Complaint resolution
- Report Generation
- Shipping and receiving understanding
- Data Entry
- Product Knowledge
Certification
- Microsoft Word
- PowerPoint
Timeline
Assistant Store Manager
Sketchers
04.2024 - Current
Sales Representative
US Cellular
06.2023 - 01.2024
Customer Engagement Leader
PetSmart Charities
12.2021 - 05.2023
Barista
Ingles Starbucks
10.2021 - 12.2021
Book Keeper
Ingles
06.2021 - 12.2021
High School Diploma -
North Henderson High School
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