Head Food Runner
Portofino Island Resort
05.2023 - 09.2023
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Engaged in suggestive selling and other sales techniques.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
- Managed high-stress situations effectively, prioritizing tasks during peak hours while maintaining exceptional quality standards.
- Monitored food temperatures and kept records of all food items.
- Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.
- Assisted with bussing tables and cleaning up spills.
- Assisted wait staff with timely food delivery and guest requests.
- Trained new food runners in restaurant procedures, leading to increased team productivity and effectiveness.
- Assisted customers with carry-out service.
- Cleaned and sanitized food preparation and serving areas.
- Kept detailed knowledge of and followed all food safety guidelines.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Developed rapport with regular customers, fostering loyalty through personalized service and genuine hospitality.
- Organized and replenished supplies at food stations to optimize team performance.
- Promoted teamwork among staff members by fostering an environment of collaboration that led to improved guest experiences.
- Provided attentive service and proactively assessed guest needs.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Demonstrated strong knowledge of menu items, allowing for informative communication between kitchen staff and front-of-house team members.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Monitored food and beverage supplies, assisting with restocking when needed.
