Christian Grombone
Huntington Beach,CA
Summary
Dedicated and driven professional with a strong work ethic and exceptional interpersonal skills. Seeking to advance into higher-level positions that offer greater responsibilities and financial growth. Proven ability to adapt quickly and effectively in dynamic environments while maintaining a focus on achieving goals.
Overview
3
3
years of professional experience
Work History
Team Member
Shake Shack
Huntington Beach, CA
10.2024 - Current
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Collected money, made change and counted out register at end of shift.
- Cleaned cooking equipment after use according to safety protocols.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Trained new employees on restaurant procedures and plating techniques.
- Operated kitchen equipment safely and efficiently.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Greeted customers and provided friendly customer service.
- Greeted customers promptly and responded to questions.
Server
Great Bites
Huntington Beach, CA
09.2023 - 07.2024
- Greeted customers and provided friendly customer service.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Processed credit card transactions accurately and efficiently.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Greeted customers promptly and responded to questions.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Processed customer payments quickly and returned exact change and receipts.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Checked personal identifications during alcohol and tobacco sales.
- Refilled and rotated items on shelves to maintain a well-stocked inventory.
- Did many types of advertisement for the restaurant ( Digital Marketing, Handing out Flyers, Speaking and Connecting to Regulars, etc).
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Counted and balanced cashier drawers.
Shift Manager
Dairy Queen Grill & Chill
Huntington Beach, California
01.2022 - 09.2023
- Enforced company policies, answered coworkers' questions, and trained new personnel.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Monitored store operations to ensure compliance with company policies and procedures.
- Conferred with management and subordinates to resolve problems or complaints.
- Helped employees accomplish tasks during peak periods.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Enhanced operations and boosted productivity through employee training, coaching, and assignments.
- Coordinated shift workers for inventory receiving, auditing, and restocking.
- Upheld company standards and compliance requirements for operations.
- Reported employee behavioral issues, losses, and customer complaints to upper-level management.
- Inspected work areas regularly for cleanliness and organization standards.
Education
High School Diploma -
Huntington Beach High School
Huntington Beach06-2024
Some College (No Degree) - Psychology
Orange Coast College
Costa MesaSkills
- Clear communication
- Verbal and written communication
- Adaptability and flexibility
- Staff education and training
- Sales and marketing
- Team building
- Leadership qualities
- Dependability and reliability
- Money handling
- Creativity and innovation
- Problem-solving
- Upselling techniques
- Relationship building
- Teamwork and collaboration
- Positive attitude
- Customer service
Affiliations
- Surfing
- Art / Design
- Driving / Cars
Accomplishments
- Principles Honor Roll all four years of High School
- Graduated with a high GPA
- Completed / Passed: AP Chemistry, AP Psychology, AP U.S History, AP Literature, AP Art / Commerical Art, AP World History, AP Art History
Timeline
Team Member
Shake Shack
10.2024 - Current
Server
Great Bites
09.2023 - 07.2024
Shift Manager
Dairy Queen Grill & Chill
01.2022 - 09.2023
High School Diploma -
Huntington Beach High School
Some College (No Degree) - Psychology
Orange Coast College
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