CHRISTIAN GUTIERREZ

• Coordinated loading and unloading of cargo to ensure timely aircraft departures.
• Operated ground support equipment, enhancing operational efficiency during peak hours.
• Conducted pre-flight inspections of baggage and cargo for compliance with safety regulations.
• Assisted in training new ramp agents on standard operating procedures and safety protocols.
• Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
• Guided aircraft into and out of parking positions using hand signals.
• Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
• Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
• Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
• Tracked flight schedules to promote on-time landings and avoid loading delays.
• Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
• Contributed to a safer work environment by strictly following safety protocols during ramp operations.

Fueling of aircraft

• Aviation fuel quality control
• Marshalling of aircraft
• Towing of aircraft
• GSE maintenance checks and fueling
• Aircraft cleaning
• Moving customer vehicles
• Shuttling passengers to their destination
• Airport security; looking out for the general well-being of fellow employees and property
• Maintaining client reservations
• Special event duties as needed
• Greet and provide outstanding service to all AA customers and guests in a friendly, courteous and professional manner;
• Answer telephone and emails to provide information, resolve problems or complaints, and assist as needed;
• Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service;
• May handle cash, checks, credit cards, and travel vouchers as forms of payments for tickets;
• Communicate to customers when a flight has been delayed or canceled and work to re-accommodate them according to company policy
• Provide current and accurate fare, schedule, gate, flight arrival and departure information, as well as answer general inquiries both in-person and over the telephone;
• Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers;
• Board/deplane flights and escort passengers to and from aircraft in a timely and efficient manner, and assist passengers, as needed;
• Ensure aircraft are prepared for flight, including food and beverage stocking and light cleaning.
• Fueling of aircraft and other ground safety equipment duties as necessary;
• Oversee passenger unloading of firearms in accordance with training, policy, and TSA where required
• Maintain AA brand standards and consistency in the ground experience;
• Identify opportunities to improve customer experience and increase satisfaction;
• Maintain positive customer relations at all times by using good judgment and the ability to multitask;
• Ensures FAA, Airline, and Airport regulations are followed at all times;
• Enforces safety/security measures and protects sensitive zones;
• Additional duties as assigned by Supervisor

• Experienced in communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Responsibilities as a Service Advisor also include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about the dealership’s range of services, and updating customers about their vehicle’s repair status. Experience as an Office Clerk, including filing and organizing records, distributing memos throughout an office, and fielding inquiries from customers and clients.

• Experience working in the Internet Operations department of Hot Topic and Box Lunch Inc. as a customer service representative, familiar with various computer systems and software relative to the customer service/relations industry. Extensive retail knowledge and experience. Efficient with direct customer dialog and call services. Tasked with responsibilities such as customer information transcription and recall, inventory, logistics communications, order submissions, and payment processing.

• Experienced in working within the Medical Industry for CareMore Medical Group as a member services representative. Familiar with completing and filing insurance based documents and medical information, customer service relations such as overseeing front desk operations and receiving phone calls.

• Extensive retail experience as a cashier and retail associate working with Michael’s Craft Corporation. Tasked with stocking and managing inventory, logistics, customer assistance, point of sales operation, loss prevention, and various responsibilities around the workplace.

• Experience with retail and cashier positions. Specialized with one-on-one customer interactions, assisting with customer consultations to ensure a quality retail experience. Tasked with stocking and organizing merchandise, as well as assisting with social media management and brand image.

• Primarily specializing with grievances, experienced with customer service and quality assurance. Experienced with quality resolution between customer and company discrepancies. Knowledgeable of insurance eligibility, policies, as well as specialty physician referrals.

• Primarily tasked with creating orders and serving food, order preparation, and inventory management. Knowledgeable experience within the food and service industry. Obtained a California Food Handler’s card and certified in restaurant health and safety.