CHRISTIAN HALLINAN
Dispatcher
Evetett,MA
Summary
Experienced dispatcher with expertise in coordinating transportation operations and providing exceptional customer service. Skilled in prioritizing tasks and problem-solving in high-pressure situations. Proficient in dispatch software and tracking systems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dispatcher
LTI Worldwide Limousine
10.2024 - Current
- Directed dispatching, routing, and tracking of 26 fleet vehicles.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Analyzed call patterns to predict peak times, adjusting staffing levels accordingly for optimal coverage.
Lead Dispatcher, Communications Specialist Officer
SmartCare, a branch of Cataldo Ambulance Service
12.2022 - 05.2024
- As a Lead Dispatcher and CSO, I managed a team of dispatchers, allocated work assignments, monitored operation systems, and ensured timely delivery of services
- I was responsible for coordinating schedules and providing support to field personnel
- My role required excellent communication and organizational skills to maintain a smooth operation
- Coordinated dispatch activities, assigned tasks to team members, provided guidance and support
- Managed communication with field personnel and clients, assessed and prioritized calls for service
- Monitored and maintained dispatch system, ensured accurate and timely entry of information
Global Security Operations Officer
Allied Universal Security Services
12.2021 - 08.2022
- As a Global Security Operations Officer, I was responsible for monitoring and analyzing security events, conducting risk assessments, and ensuring the safety of our company's assets and personnel worldwide
- I also collaborated with local law enforcement and intelligence agencies to respond to security incidents
- Conducted security risk assessments for global operations, ensuring the safety of company assets
- Managed emergency response procedures and coordinated with local security teams during crises
- Oversaw the implementation of security protocols to safeguard company personnel and assets worldwide
- Ensured guest and employee safety within Vertex Pharmaceuticals and later Liberty Mutual in Boston, MA
Desktop Support Technician Intern
John Hancock Financial Services Inc.
07.2019 - 11.2019
- As a Desktop Support Technician, I was responsible for assisting in troubleshooting and maintaining computer systems, providing technical support, and assisting in the installation and configuration of software and hardware
- I also helped with system upgrades, data backups, and IT projects
- Assisted in troubleshooting hardware and software issues for end users
- Provided technical support and assistance to staff with computer problems
- Assisted in the installation and maintenance of network systems and equipment
Education
Some college courses - Communication Sciences
Bunker Hill Community College
Charlestown09.2013
Skills
- Proficiency in using radio communication equipment
- Knowledge of Geographic Information Systems (GIS)
- Ability to use Computer-Aided Dispatch (CAD) software
- Familiarity with GPS tracking systems
- Understanding of emergency response protocols and procedures
- Customer service experience
- Strong communication skills
- Excellent multitasking abilities
- Ability to stay calm under pressure
- Good judgment and decision-making skills
- Empathy and compassion for others
- Automatic vehicle location (AVL)
- Microsoft Office
- Google Sheets
Certification
Year Up Technical Training Certificate, Year Up Greater Boston, 11/01/18, Information Technology and Professionalism development
Timeline
Dispatcher
LTI Worldwide Limousine
10.2024 - Current
Lead Dispatcher, Communications Specialist Officer
SmartCare, a branch of Cataldo Ambulance Service
12.2022 - 05.2024
Global Security Operations Officer
Allied Universal Security Services
12.2021 - 08.2022
Desktop Support Technician Intern
John Hancock Financial Services Inc.
07.2019 - 11.2019
Some college courses - Communication Sciences
Bunker Hill Community College
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