Summary
Overview
Work History
Education
Skills
Timeline
Websites
Work Availability
Software
Languages
Hi, I’m

Christian Hann

Manager, Customer Success
Santa Barbara,CA
Your most unhappy customers are your greatest source of learning.
Bill Gates
Christian Hann

Summary

Experienced leader with a proven track record of guiding high-performing teams in SaaS, FinTech, Sales, and Customer Success. Searching for a long-term career opportunity within a goal-oriented organization.

Overview

10

Solution Selling, Business Development, & Financial Management

5

SaaS Sales & Customer Success & Partnership Management

Work History

AutoiPacket
Santa Barbara, CA

Manager, Customer Success
2022.08 - Current (2 years & 10 months)

Job overview

  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Flexible Finance
Santa Barbara, CA

Enterprise Account Executive
01.2021 - 09.2022

Job overview

  • SaaS/FinTech sales: built and cultivated healthy pipeline of customers interested in partnering with Flex.
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.
  • Generated new contacts through networking and cold calling.
  • Drove new business development through qualifying leads, building relationships and executing strategic sales.
  • Prepared forecasts and mapped resources to most valuable opportunities.
  • Identified sales growth opportunities by networking and building relationships with potential advertisers.
  • Managed sales cycle from first contact to established customer sale and maintained solid customer base.
  • Used targeted questioning strategies to discover insight on prospect needs and requirements.

AppFolio Property Manager
Santa Barbara, CA

Account Executive - SMB
11.2019 - 01.2021

Job overview

  • SaaS sales: built and strengthened relationships with new and existing accounts to drive revenue growth
  • Effectively drove sales process from engagement to close
  • Created and executed account strategies to present services to key decision makers
  • Documented all sales activity in Salesforce & met weekly key performance indicators
  • Liaised between internal and external stakeholders, clients and various external vendors to develop and implement client solutions
  • Increased profitability and pipeline development by leveraging diverse marketing channels and sales strategies
  • Used targeted questioning strategies to discover insight on prospect needs and requirements

Santa Barbara Auto Group
Santa Barbara, CA

Sales Manager - Audi of SB & BMW of SB
01.2017 - 12.2019

Job overview

  • Consistent top producer within the entire auto group with consistent over achievement of quota
  • Part of a management team that oversees a team of 3 finance managers, 14 brand specialists, 2 e-commerce specialists, 4 business development client care reps and 3 technologists
  • Coach, train and assist the sales team with pre-sale and post-sale processes
  • Review dealership analytics to help keep pricing strategies in line with market conditions
  • Desk deals with sales personnel to maximize dealership gross profits while maintaining a high level of professionalism and customer satisfaction
  • Submit and negotiate deals with institutions based on the analytic determination
  • Monitor inbound leads and cross-check performance analytics to hit and exceed goals and KPIs
  • Monitors lead source performance analytics to assist in marketing strategies
  • Oversee the E-Commerce and business development departments, ensuring process is followed
  • Order and manage new car inventory
  • Create targeted monthly email campaigns according to market conditions
  • Assist and review monthly digital advertising strategies

Education

University of California Santa Barbara
Santa Barbara

Bachelor of Arts from Economics
08.2007 - 05.2012

Skills

  • Finance and Accounting
  • Relationship Management
  • Monthly Reporting
  • Deal Structuring
  • Customer Service
  • Consultative Support
  • Team Recruitment
  • Customer Feedback
  • Loan Processing
  • Partnership Management
  • Strategic Planning
  • Financial Operation
  • Customer Transactions
  • Employee Performance Reviews
  • Strategic and Financial Planning
  • Business Activity Tracking
  • Build Customer Relationships
  • Recruit Well-Qualified Staff
  • CRM Tracking
  • Internal Controls and Reporting Systems
  • Financial Reporting and Analysis
  • Coordinate Training
  • Remote Video Conferencing
  • Risk Management Expertise
  • Excellent Team Leadership
  • Credit Approval and Denial
  • Negotiation
  • Staff Management
  • Verbal and Written Communication
  • Brand Management
  • Product Management and Branding
  • Procedural Streamlining
  • Employee Training
  • Coaching and Mentoring
  • Key Performance Indicators (KPI)
  • Issue and Conflict Resolution
  • Productivity Performance
  • Time Management
  • Performance Tracking and Evaluations
  • Managing Employee Relations
  • Complex Problem-Solving
  • Managing Operations and Efficiency
  • Administration and Reporting
  • Collaborate Cross-Functionally
  • Account Management and Updating
  • Managing Files and Records
  • Income and Expense Management
  • Managing Career Progression
  • Strategic Selling
  • Needs Assessment
  • Product Knowledge
  • Prospecting and Cold Calling
  • Personnel Management
  • Key Account Management
  • Sales Expertise
  • Forecast Preparation
  • Customer Presentations
  • Effective Customer Communication
  • Strong Presentation Skills
  • Sales Strategies Implementation
  • Providing Feedback
  • Contract Negotiation
  • Business Development and Planning
  • Creative Solutions
  • High Impact Proposal Presentations
  • Strong Relationships
  • Interpersonal Skills
  • Strategic Networking
  • Pipeline Development
  • Sales Quota Achievement
  • Sales Records Management
  • Research and Analysis
  • Contact Management Systems
  • Persuasive Selling
  • Retail Store Operations
  • Trade-In Quotes
  • Exceeding Customer Expectations
  • Customer Buying Habits
  • Repair Cost Estimation
  • Goal-Driven
  • Positive Customer Engagement
  • Documentation and Recordkeeping
  • Outbound Calls
  • Client Satisfaction
  • Portfolio Performance Reports
  • Account Management Software
  • Insurance Requirements
  • Operational Processes
  • Persuasion Techniques
  • Vendor Relationships
  • Organizational Efficiency
  • Microsoft Excel
  • Active Listening Skills
  • Technical Demonstrations
  • Self Starter
  • Constructive Feedback
  • Professional Relationships
  • Training Junior Team Members
  • Data Integrity
  • Critical Thinking and Analysis
  • Ticket Tracking
  • Consultative Selling Techniques
  • Client Base Retention
  • Organizational Leadership
  • Closing Techniques
  • Salesforce Software
  • Digital Sales
  • Best Practices
  • Sales Statistics Analysis
  • Operational Records Review
  • Business Objective Analysis
  • Performance Improvement
  • Client Relationship-Building
  • Team Recruiting and Onboarding
  • Sales Quota Management
  • Lead Identification and Generation
  • Employee Evaluation
  • Business Analytics
  • Customer Segmentation
  • Customer Relationship Management
  • Best Practices and Methodologies
  • Strategic Communication
  • Pre-Sales Support
  • Change Management Process
  • Training Seminars
  • Staff Leadership
  • Account Updates
  • CRM Software
  • Renewal Opportunities
  • Sell Technical Products
  • Renewing Accounts
  • Chat Platforms
  • Sales Management
  • Google Apps
  • MS Office
  • Good Telephone Etiquette
  • Interpersonal Communication
  • Google Workspace
  • Decision-Making
  • Automotive Repairs
  • Consultative Sales Techniques
  • G Suite
  • Territory Development
  • Site Visits
  • Training Programs
  • Trade-In Value Determination
  • Business Trends Monitoring
  • Organizational Systems
  • Documentation Workflows
  • Client Rapport-Building
  • Prepare Sales Presentations
  • Operational Efficiency
  • Special Events
  • Software Sales
  • Inventory Management
  • Registration Procedures
  • Aftermarket Products
  • Market Understanding
  • Car Brand Expertise
  • Strategic Vision
  • Financing Options
  • Upselling and Quota Achievement
  • Financing Coordination
  • Make and Model Knowledge
  • Used Cars Familiarity
  • Lead Pipeline Development
  • Meeting Sales Goals
  • Building Customer Loyalty
  • Energy and Physical Stamina
  • Lender Relationships
  • Loan Approval
  • Financial Advisement
  • 10-Key Data Entry
  • Fraud Prevention and Detection
  • Financial Service Solutions
  • Experian Credinomics
  • Regulatory Disclosure Preparation
  • Equifax Application Engine
  • Economics Understanding
  • Analyze Financial Histories
  • Closing Process Management
  • High-Volume Environments
  • Leasing and Sales
  • Fair Housing Mandates
  • Rent Collection
  • Building Operations
  • Affordable Housing Programs Knowledge
  • Multi-Family Property Management
  • Tenant and Eviction Laws
  • Background Check Investigations
  • Tenant Screening
  • Property Marketing and Promotion
  • Finance and Accounting
  • Property Management Software Understanding
  • Lease Renewals
  • Rent Growth
  • Renewals Management
  • Occupant Retention
  • Social Perception
  • Cloud-Based File Management
  • Tenant and Owner Liaising
  • Screening Processes
  • Increasing Occupancy
  • AMSI
  • Rent Pricing Optimization
  • Coordinate Documents
  • Manage Rentals
  • Tenant Eligibility Determination
  • Unit Vacancies
  • Commercial Property
  • MRI Accounting Software
  • New Construction
  • Administrative Leadership
  • Community Engagement
  • Rental Pricing Strategies
  • Resident Planning
  • Building Systems and Services
  • Leasing Promotions
  • Vendor Contracts
  • Intuit Quicken Rental Property Manager
  • Fair Housing Laws Knowledge
  • Disturbance Handling
  • KPI Development
  • Sales Process Development
  • Performance Optimization Strategies

Timeline

Manager, Customer Success

AutoiPacket
2022.08 - Current (2 years & 10 months)

Enterprise Account Executive

Flexible Finance
01.2021 - 09.2022

Account Executive - SMB

AppFolio Property Manager
11.2019 - 01.2021

Sales Manager - Audi of SB & BMW of SB

Santa Barbara Auto Group
01.2017 - 12.2019

University of California Santa Barbara

Bachelor of Arts from Economics
08.2007 - 05.2012
Availability
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Software

CDK

PipeDrive

HubSpot

RouteOne

Yardi

Appfolio

ZenDesk

Intercom

DealerSocket

ELEAD

REYNOLDS AND REYNOLDS

Languages

English
Native or Bilingual

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Christian HannManager, Customer Success