Demonstrated success in handling a high workload in demanding environments. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Cashier
Terra International Fusion
Camp Foster, Okinawa
05.2024 - Current
Operated cash register or POS system to receive payment by cash, check and credit card.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Delivered high level of customer service to patrons using active listening and engagement skills.
Learned roles of other departments to provide coverage and keep store operational.
Took reservations over phone and in person.
Managed incoming calls during busy shifts.
Ensured compliance with health and safety regulations within the restaurant.
Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Provided excellent customer service by anticipating customer needs.
Office Manager
American Iron Rentals, Inc.
Corona
03.2021 - 09.2023
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Coordinated meetings, conferences, travel arrangements and department activities.
Developed and implemented office policies and procedures.
Processed payroll accurately ensuring all employees were paid on time.
Supervised staff members, organized schedules and delegated tasks.
Provided training to new hires on office policies and procedures.
Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Reviewed contracts for accuracy prior to signing off on behalf of the company.
Maintained confidential records relating to personnel matters.
Organized company events including holiday parties, team building activities .
Responded to customer inquiries via phone or email in a professional manner.
Ensured compliance with applicable laws regarding employment practices.
Resolved customer inquiries promptly while maintaining positive relationships with clients.
Prepared checks for vendors in a timely manner.
Collaborated closely with purchasing department personnel to resolve any discrepancies between purchase orders and invoices.
Monitoring customer accounts for nonpayment issues and taking corrective action when necessary.
Office Assistant
American Iron Rentals, Inc.
Corona, CA
01.2019 - 03.2021
Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
Assisted with special projects as needed by researching information on the internet or through other sources.
Ordered office supplies and managed inventory to ensure a well-stocked office.
Handled incoming and outgoing mail and packages, including preparation for shipping.
Maintained confidentiality of sensitive information and documents.
Assisted in preparing contracts for potential new construction projects.
Oversaw the onboarding process for new employees assigned to specific construction jobs.
Administered payroll and maintained proper documentation of employee personnel.
Hairstylist's Assistant
Pon International Hair Salon
Anaheim Hills, CA
10.2017 - 02.2019
Demonstrated an understanding of proper sanitation procedures when handling tools or working around chemicals.
Ensured that each customer received exceptional service by attending to their needs throughout their visit.
Greeted customers, provided them with refreshments, and scheduled appointments.
Answered phone calls promptly in a professional manner while scheduling appointments.
Communicated effectively with salon staff members to ensure efficient workflow.
Stocked inventory items and prepared inventory reports.
Cast Member
Regal Cinemas
Corona, CA
10.2015 - 07.2018
Monitored guest behavior to ensure safety protocols were followed throughout the facility.
Prepared concession stands by restocking food items, beverages, condiments.
Inspected tickets before admission was granted to verify authenticity.
Assisted guests with questions and concerns while providing exceptional customer service.
Ensured all areas of the theater were clean and presentable according to company standards.
Trained new cast members on procedures, policies, and safety regulations.
Processed payments from customers accurately and efficiently using POS systems.
Performed daily operational tasks such as cash handling, stocking merchandise, and cleaning the theater.
Conducted tours of the facility for school groups and other visitors.
Skills
Customer Service
Relationship building and management
Excellent Communication
Effective Multitasking
Problem-solving skills
Friendly, Positive Attitude
Volunteer Experience
Led and supervised weekly Sunday school classes for children and youth aged 2-18, including lesson planning, storytelling, and group activities.
Assisted in organizing and implementing special events such as holiday programs, VBS (Vacation Bible School), and family fun days.
Developed and maintained positive relationships with children, youth, parents, and church leadership to ensure effective communication and support.
Demonstrated patience, creativity, and adaptability in engaging children and youth with diverse backgrounds and abilities.
Senior Client Service Manager at Fusion CX Formerly Sequential Tech InternationalSenior Client Service Manager at Fusion CX Formerly Sequential Tech International