Video Editing
Christian Harmon
Troy,OH
Summary
Versatile IT Analyst and Media Production Specialist
Highly adaptable professional with a proven track record in IT support, audiovisual systems, and creative media production. At Copeland, played a pivotal role in supporting high-level executive meetings, troubleshooting conference room technologies, and producing professional headshots and internal videos that generated $300K in annual cost savings. Skilled in Azure AD, Entra, Teams Admin Center, and other IT tools, with advanced expertise in Adobe Premiere Pro and Photoshop. Adept at streamlining workflows, ensuring seamless event operations, and excelling in both technical and creative environments.
Combining technical proficiency with creative ingenuity, I bring a well-rounded skill set that spans IT support, AV system management, and media production. From designing and maintaining AV systems to crafting impactful media content for major corporate events, I deliver high-quality results across diverse domains. Renowned for problem-solving, resourcefulness, and collaboration, I thrive in dynamic environments where adaptability and a broad skill set are essential.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
IT Analyst
Copeland
06.2022 - Current
- Deliver comprehensive IT and AV technology support for high-level executive meetings, ensuring flawless functionality of conference room systems and minimizing downtime through proactive troubleshooting and maintenance.
- Spearhead the production of professional headshots and internal videos, utilizing expertise in Adobe Premiere Pro and Photoshop to craft engaging, high-quality media content.
- Partner with cross-functional teams to design and execute media content for corporate events, driving audience engagement and ensuring seamless event delivery.
- Administer and optimize enterprise-level platforms, including Azure AD, Entra, Teams Admin Center, Logitech Sync, Poly Sync, XMS Cloud, Evoko Home, and Mural, enhancing system efficiency and user experience.
- Introduced workflow improvements and resource optimization strategies, generating $300K in annual cost savings through media production efficiency and IT/AV system upgrades.
- Played a key role in the success of major corporate events by ensuring all IT and AV components functioned reliably, providing exceptional support to executive teams and stakeholders.
- Implemented innovative solutions to streamline conference room setups and media production, reducing preparation time by 50%
IT Support Specialist
Emerson Climate Technologies
03.2021 - 05.2022
- Aids problem resolution measures and suggests patches and hardware, software and network troubleshooting alternatives.
- Follows up with clients to verify optimal customer satisfaction following support engagement and problem resolution. Currently resulting in an 12% increase in overall customer satisfaction.
- Maintains servers and systems to keep networks fully operational during peak periods.
- Automates software and increases efficiency by 45% in asset tracking and time productivity.
Chef's Assistant
Wingers Sports Grill
02.2019 - 03.2021
- Modernized technology and processes for kitchen staff, which reduced guest wait times and boosted daily output from 125 meals to 175
- Trained and managed new employees, including employee development and skills.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Increased meal output and overall customer satisfaction by more than 10%
Help Desk Technician
Graham Highschool
12.2019 - 05.2020
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Digested and evaluated user problems, using personal expertise and probing questions.
- Installed new versions of anti-malware to eliminate security problems and protect data.
- Processed over 50 support requests weekly for technical assistance on a wide range of issues relating to the network or devices such as computers, laptops, projectors, and printers.
Education
Bachelor of Science - Information Technology
08-2029
- Relevant Coursework: Computer Programming & Project Management
- 4.0 GPA
Associate of Applied Business - Systems Administration
05.2022
- Relevant Coursework: Database Management & Linux Administration
- 3.8 GPA
Skills
- IT and AV Troubleshooting
- Media Production (Adobe Premiere Pro, Photoshop)
- User Account Management (Azure AD, Entra)
- Teams Admin Center
- Conference Room Systems (Logitech Sync, Poly Sync, XMS Cloud, Evoko Home)
- Event Coordination and Media Content Creation
- Collaboration Platforms (Mural, Microsoft 365)
- Workflow Optimization and Process Automation
Timeline
IT Analyst - Copeland
06.2022 - Current
IT Support Specialist - Emerson Climate Technologies
03.2021 - 05.2022
Help Desk Technician - Graham Highschool
12.2019 - 05.2020
Chef's Assistant - Wingers Sports Grill
02.2019 - 03.2021
- Systems Administration Certificate
- Help Desk STTC
Franklin University - Bachelor of Science, Information Technology
Edison State Community College - Associate of Applied Business, Systems Administration
Certification
- Systems Administration Certificate
- Help Desk STTC
Interests
Computer Repair
Photography
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