CHRISTIAN HARRIS
Decatur,GA
Summary
Platform support and customer experience professional with hands-on experience supporting users in fast-paced, high-accountability environments (aviation, retail leadership, and military IT). Skilled in troubleshooting Windows issues, platform onboarding guidance, ticketing-style documentation, and clear client communication. Familiar with trading platforms (TradingView, TopstepX, Quantower) and ProjectX API connectivity concepts. Currently pursuing a B.S. in Software Engineering with a minor in Data Science & Analytics.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Reservations / Customer Care Agent
Delta Air Lines
Atlanta, GA
02.2025 - 11.2025
- Supported customers through high-volume, time-sensitive issues using a proprietary Delta ticketing/reservation system, documenting actions and outcomes clearly for continuity.
- Resolved complex customer scenarios by following policy, verifying customer details, and applying structured workflows-prioritizing accuracy under pressure.
- Communicated technical/system limitations and next steps in a calm, empathetic way; escalated cases when needed to ensure proper resolution.
- Collaborated with internal teams by providing complete context (timestamps, customer problems, steps taken) to reduce back-and-forth and speed resolution.
IT Specialist (25B)
Army National Guard
10.2023 - 10.2025
- Provided user support for IT systems in a structured, mission-critical environment; applied disciplined troubleshooting and documentation practices.
- Assisted with basic network and system operations, device setup, and technical issue resolution while following standard procedures and security requirements.
- Communicated clearly with users and leadership to confirm requirements, status updates, and resolution steps.
Front End Team Lead
Walmart
Atlanta, GA
07.2021 - 11.2024
- Led daily front-end operations, supporting associates and maintaining a consistent customer experience during peak volume and tight deadlines.
- Troubleshot point-of-sale and transaction issues, handled escalations, and ensured clean handoffs when issues required higher-level resolution.
- Coached associates on standard procedures, quality expectations, and customer communication; ensured accurate completion of required documentation.
- Balanced competing priorities (staffing, customer escalations, time-sensitive tasks) while maintaining compliance with store policies and controls.
Education
Bachelor of Science - Software Engineering, Data Science & Analytics
Kennesaw State University
Kennesaw, GA05-2027
Skills
- Onboarding assistance
- Technical setup
- Troubleshooting expertise
- User education
- TradingView proficiency
- TopstepX knowledge
- Quantower familiarity
- ProjectX API integration
- Windows operating system
- API connectivity fundamentals
- Basic networking principles
- Detailed case documentation
- Issue classification skills
- Repeatable resolution processes
- Customer support excellence
- De-escalation techniques
- Empathy in service
- Clear technical explanations
- Excel proficiency
- Google Docs and Drive expertise
- Microsoft Word skills
- Escalation management
- Cross-functional coordination
- Time-sensitive issue resolution
Certification
CompTIA Network+, In progress (via school program)
Additional
English, Atlanta, GA (open to remote/hybrid as available)
Timeline
Reservations / Customer Care Agent
Delta Air Lines
02.2025 - 11.2025
IT Specialist (25B)
Army National Guard
10.2023 - 10.2025
Front End Team Lead
Walmart
07.2021 - 11.2024
Bachelor of Science - Software Engineering, Data Science & Analytics
Kennesaw State University