Christian Henningsen
Fremont,NE
Summary
- Worked on multiple platforms and used SecureCRT and Cyberark to log into servers to fix and assist with hardware/software issues.
- Worked on multiple monitoring tools like Solarwinds and Outlook 2016 to receive alerts and fix the issues or report the issues to who is the oncall team member.
- Used Webex to open conferences to help assist with software/hardware issues or applications that alerted due to changes overnight that caused certain applications to crash.
- Hardworking and passionate job seeker for Computer Operations or Command Center Operations with strong organizational skills eager to secure entry-level or high-level position. Ready to help team achieve company goals.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Enterprise Command Center
Bank Of The West, BNP Paribas
02.2017 - 10.2023
- Executed day-to-day functions of command center.
- Responded quickly to crisis situations, balancing operational requirements and operated bridge calls to help fix software or hardware issues due to change requests within the company.
- Monitored communications to detect important information related to current and planned software/hardware changes
- Produced detailed and knowledgeable technical reports on command and field activities.
- Helped implement disaster plans, coordinating teams and resources to swiftly respond to problems.
- Evaluated current computer systems and network infrastructures to identify weaknesses and develop
- countermeasures.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Technical Support Engineer/Command Center Operator
ConAgra Foods Inc
02.2015 - 02.2017
- Executed day-to-day functions of command center.
- Worked on bridge call conferences with other teams to fix issues related to software/hardware changes overnight.
- Monitored communications to detect important information related to issues with software/hardware problems related to changes made overnights by Database/Platform Services Operations.
- Evaluated current computer systems and network infrastructures to identify weaknesses and develop countermeasures.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Certification of Computer Programming Technology - Computer Science
Metropolitan Community College
Elkhorn NE06.2002
Skills
- Solarwinds Monitoring Tool
- VMWare (VSphere)
- AD Directory Administration
- Cisco Webex Conferencing
- Everbridge ticketing system and paging
- Outlook 2016
- Analytical and Critical Thinking
- Calm Under Pressure
- Equipment Management
- Problem Resolution
- Cisco Jabber
- Cyberark
- Sharepoint Management and setup
- Emergency Response
- Skype Communications
Timeline
Enterprise Command Center
Bank Of The West, BNP Paribas
02.2017 - 10.2023
Technical Support Engineer/Command Center Operator
ConAgra Foods Inc
02.2015 - 02.2017
Certification of Computer Programming Technology - Computer Science
Metropolitan Community College
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