CHRISTIAN HERMANN
Denver
Summary
Experienced customer service professional delivering exceptional satisfaction most recently in automotive and financial services industries. Currently seeking opportunity to leverage, expand skills into entry level sales position.
Overview
3
3
years of professional experience
Work History
Sales & Marketing Consultant
Contract
03.2024 - Current
- Represented company at community and business events to gain exposure to potential consumers
- Grew customer base by building strong relationships through exceptional communication skills and attentive service by being key point of contact for questions and concerns
- Met existing customers to review current services and expand sales opportunities
- Followed up on leads with friendly, knowledgeable support to turn interested parties into paying customers
- Presented professional image consistent with company's brand values
Financial Customer Associate
FIDELITY INVESTMENTS
09.2022 - 09.2023
- Regional customer service advisor supporting (401k) investors with broad range of needs including; balance inquiries, withdrawals, transfers, rollovers and augmenting support with additional Fidelity resources
- Provide "white glove" investment service with range of net worth clients in high volume call center (60+ calls per day)
- Empathetic and passionate for helping people navigate Net Benefits portal regardless of account value, and many who experienced financial challenges or hardship
- Frequently recognized for "over and above" service
- Served as mentor for new staffers, leveraging recorded calls for training and shadowing
- Consistently exceeded weekly metrics (i.e
- Average resolution times, overall client satisfaction)
Customer Advocate
CARVANA
10.2021 - 09.2022
- Served as Carvana's first point of "face-to-face" contact and brand ambassador (car purchase & selling experience entirely online)
- Provided exceptional service and timely delivery of new vehicles sold across Front Range
- Team lead for coordinating delivery (or pre-owned pick-up), and praised for leading communications for each purchase from start to finish
- Effectively managed and processed auto transaction records, purchase documents (titles, warranties, etc.)
- Consistently received positive reviews from customers with their new car experience
- Exceeded Carvana's corporate expectations, metrics of safe driving standards
Education
BA IN COMMUNICATIONS STUDIES, MINOR IN ADVERTISING AND PROMOTION -
METROPOLITAN STATE UNIVERSITY
05.2020
ASSOCIATE OF ARTS, GENERAL STUDIES -
COLORADO MOUNTAIN COLLEGE
05.2016
Skills
- Customer Obsessed
- Problem Solving
- Business & Relationship Development
- Communication
- Attention to Detail
- Customer Engagement
- Cold Calling
Timeline
Sales & Marketing Consultant
Contract
03.2024 - Current
Financial Customer Associate
FIDELITY INVESTMENTS
09.2022 - 09.2023
Customer Advocate
CARVANA
10.2021 - 09.2022
BA IN COMMUNICATIONS STUDIES, MINOR IN ADVERTISING AND PROMOTION -
METROPOLITAN STATE UNIVERSITY
ASSOCIATE OF ARTS, GENERAL STUDIES -
COLORADO MOUNTAIN COLLEGE
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