Christian Hernandez
Richmond,VA
Summary
To secure a full-time position with a stable and growing company that prides in diversity, rewards creativity, and allows for personal growth. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Visual Manager
Pottery Barn
- Provided daily support to the management team by performing opening and closing routines, providing supervision to ensure store is meeting financial goals and associates are providing World-Class service to our guest
- Performed operational functions in the assigned area of accountability Sales to ensure the store meets company expectations
- Ensured store met visual, replenishment, cleanliness, safety and back of house standards during manager-on-duty shifts
- Utilized Selling Essentials and training resources to educate team on product, improve selling skills, and achieve business goals.
Visual Lead
Pottery Barn
- Effectively performed operational functions: open and close the store, register functions and back-office procedures
- Ensured store met visual, replenishment, cleanliness, safety and back of house standards during manager- on-duty shifts
- Utilized Selling Essentials and training resources to educate team on product, improve selling skills, and achieve business goals
- Provided training and coaching expertise to associates in selling, product knowledge, clienteling and in-home services.
Designer
Pottery Barn
- Utilized design expertise to assist clients in one-on-one consultations in the store and in-home regarding the design of their living spaces to drive store sales
- Perform productive in-home consultations including the ability to accurately measure and assess the client's living space
- Maintained knowledge of current sales and promotions to achieve and exceed established sales and productivity goals
- Assisted in implementation and maintenance of visual merchandise presentation, signage, and lighting
- Perform other duties as assigned by management.
Assistant Manager
CHIPOTLE
- Held daily meetings to ensure that all procedures were followed and that employees felt welcomed and part of a team
- Made table touches during peak hours and ensure food quality was great and that customers were happy with the service provided
- Made quarterly audits on equipment and restaurant procedures, food standards and customer service
- In charge of holding weekly fundraisers for schools, churches, and other groups
- Made weekly food orders, supply orders and uniform orders as needed
- Made daily walk through to ensure that first in first out system was being used
- Attended monthly meetings with field leaders to ensure food safety and customer service was up to part
- Trained crew members on becoming kitchen managers, service managers and assistant managers
- Helped out in new restaurants openings
- Made weekly schedules for employees and managers
- Took care of any malfunctions that happened with credit cards, internet or any of the systems used
- Spoke with customers daily to promote catering and new menu items
- Trained new employees how to use the POS System
- Assured that all costumers were satisfied and handled unhappy costumers
- Made sure that weakly projections were corrected to ensure correct food orders and employee schedules.
Crew
CHIPOTLE
- Learned all recipes and procedures needed
- Maintained safety book throughout the day
- Checked temperatures, cut sizes and taste of food
- Engaged with customers as they walked through the line
Assistant Manager
café RIO
01.2015
- Trained all employees in all stations
- Held weekly meetings to ensure correct procedures were followed
- Maintained all iPad s updated with software and recipes
- Trained employees and customers how to use mobile app and how to get points and rewards when they visited Café Rio
- Made weekly schedules for employees and managers
- Took care of any malfunctions that happened with credit cards, internet or any of the systems used
- Spoke with customers daily to promote catering and new menu items
- Trained new employees how to use the POS System
- Assured that all costumers were satisfied and handled unhappy costumers
- Made sure that weakly projections were corrected to ensure correct food orders and employee schedules
- Took care of all catering orders and deliveries
- Made daily prep sheets.
Assistant General Manager
Pottery Barn
03.2018 - Current
- Lead the Design Crew team to create an exceptional experience for customers & exceed sales and lever goals – 70% of sales generated via Design Crew and Design Services – In Home, Trade, In Store
- Implemented and held accountability to SPH expectations
- Regularly shadowed designers on in-home appointments – minimum of one in-home visit a month
- Implemented and held accountability consistently to the 1.0-5.0 cadence of clienteling with all Designers
- Provided exceptional customer service in the store to achieve world-class service standards
- Ensured the sales floor was adequately staffed from a sales & tactical perspective
- Reinforced customer service principles by coaching staff on their successes & challenges
- Utilized Design Essentials & training resources to educate team on product, improve selling skills & achieve goals
- Developed contests & other programs to motivate associates to increase productivity & raise team spirit
- Worked closing with the General Manager to achieve established goals and to identify problems and offer solutions that produced positive results
- Assumed additional management responsibilities in the absence of Associate or General Manager
- Reinforce customer service principles by coaching staff on their successes & challenges
- Utilized Design Essentials & training resources to educate team on product, improve selling skills & achieve goals.
Driver and overseeing projects
OUTDOOR ESCAPES
01.2016 - 01.2018
- Conceived and executed small to medium hardscaping and landscaping projects
- Irrigation systems and low voltage lighting, Outdoor kitchens and fire pits
- Met weekly project deadlines while maintaining labor
- Made sure that all crew members used the correct protective gear and followed instructions closely.
Crew
DAVE’S AUTO SPA
01.2016 - 01.2018
- Ensured complete client satisfaction in a luxury car wash setting.
Assistant Manager
POPEYES
01.2015 - 01.2016
- Ensured all foods and products were at correct temperatures
- Made weekly schedules for employees and managers
- Took daily inventory and made food orders as needed
- Took care of any malfunctions that happened with credit cards, internet or any of the systems used.
Kitchen Manager
CHIPOTLE
01.2015 - 01.2013
- Made daily prep sheets for grill area
- Checked temperatures, taste, size and ingredients on the food
- Made daily waste sheets
- Took inventory of critical 7
- Organized dry storage and walking in cooler
- Maintained all areas of the restaurant organized and clean
- Checked that all machines and kitchen products were in working order
- Took phone orders and catering orders.
Education
High School Diploma -
Patrick Henry High School
Ashland, VASkills
- Strong organizational and communication skills
- Fluent in speaking and writing Spanish
- Ability to clearly identify problems and select efficient and effective solutions
- Fast and efficient learner
- Adept at working individually or with an entire team
- Able to work at a fast-paced environment
- Successful under pressure
- Marketing Support
- Store Layout Design
- Social Media Integration
- Interior Design
Timeline
Assistant General Manager
Pottery Barn
03.2018 - Current
Driver and overseeing projects
OUTDOOR ESCAPES
01.2016 - 01.2018
Crew
DAVE’S AUTO SPA
01.2016 - 01.2018
Assistant Manager
café RIO
01.2015
Assistant Manager
POPEYES
01.2015 - 01.2016
Kitchen Manager
CHIPOTLE
01.2015 - 01.2013
Visual Manager
Pottery Barn
Visual Lead
Pottery Barn
Designer
Pottery Barn
Assistant Manager
CHIPOTLE
Crew
CHIPOTLE
High School Diploma -
Patrick Henry High School
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