Christian Hernandez
Compton,CA
Summary
Meticulous Dispatch Supervisor with 6 years background monitoring daily on road performance and coordinating transportation activities. Detail-oriented collaborator skillful in successfully solving issues and distributing driver assignments. Recognized as team player with well-honed leadership and critical thinking skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dispatch Operations Manager
West L.A Logistics
2022.10 - Current
- Prepared daily work and run schedules.
- Dispatched drivers to meet daily delivery needs for company customers.
- Schedule White Glove furniture deliveries at Showrooms, Hotels, and celebrities.
- Daily Supervision of Warehouse and field crew
- Answered customer requests with information about product availability, shipping information and status updates.
- Improved dispatch efficiency by implementing streamlined processes and procedures for tracking and coordinating shipments.
- Emergency driver
Dispatcher
Mainfreight Transport
2021.08 - 2022.07
- Managed daily delivery and work schedules to maximize coverage.
- Answered customer requests over the phone, by email and in person.
- Supervised driver dispatching, route planning and vehicle tracking for over 14 drivers.
- Scheduled loads according to priority and available equipment.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Improved response times by efficiently prioritizing and dispatching emergency calls.
Dispatcher
California Sierra Express
2020.06 - 2021.08
- Tracked changes in computer system to keep records current and accurate.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Call drivers for pick-ups and deliveries
Forklift
Satco Inc
2014.06 - 2020.05
- Load and unload trailers-, and Comb lift Forklift
- Assembly- Drills and Cutting machine
- Provide weekly Quality Assurance reports through inventory
Office Clerk
Cosmos Transport Express
2011.05 - 2014.06
- Microsoft Programs- reports, inventory and receive material
- Load and unload trailers- Forklift and electric pallet jack
- Identified locations and needs of callers to accurately send assistance.
- Data entry / Costumer Service
- Dispatch 10 drivers with route preparation, fleet management and track them with GPS
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Answer customers phone calls and track their shipments.
Education
Vocational/Trade - Business Administration And Management
UEI College Gardena
Gardena, CA07.2021
Some College (No Degree) - Engineering Technology
Long Beach City College
Long Beach, CAHigh School Diploma -
Centennial High School
Compton, CA06.2010
Skills
- Bilingual (Spanish)
- Customer Service
- Microsoft Programs
- Dispatch Operations
- Math Skills
- Driver (26 footer Bobtail Truck)
- Team Leadership
- Forklift Operator
- Quality Control
- Inventory Management
- Route Planning
- Project Management
Certification
- Forklift License - 2014
- Business of Administration License - 2021
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Dispatch Operations Manager
West L.A Logistics
2022.10 - Current
Dispatcher
Mainfreight Transport
2021.08 - 2022.07
Dispatcher
California Sierra Express
2020.06 - 2021.08
Forklift
Satco Inc
2014.06 - 2020.05
Office Clerk
Cosmos Transport Express
2011.05 - 2014.06
Vocational/Trade - Business Administration And Management
UEI College Gardena
Some College (No Degree) - Engineering Technology
Long Beach City College
High School Diploma -
Centennial High School
- Forklift License - 2014
- Business of Administration License - 2021
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