Summary
Overview
Work History
Education
Skills
Timeline
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Christian Herrera

Arlington,TX

Summary

Hard-working Supervisor with 6 years of exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

9
9
years of professional experience

Work History

Supervisor

United Parcel Service, UPS
11.2020 - Current
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training, resulting in improved performance and career growth opportunities.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Developed effective improvement plans in alignment with goals and specifications.

Mover

Superior Relocation Service
01.2017 - 08.2023
  • Improved client satisfaction by carefully packing and transporting their belongings in a timely manner.
  • Ensured safe transportation of items by properly loading and securing them in the moving truck.
  • Enhanced team efficiency by coordinating with coworkers to complete tasks quickly and effectively.
  • Maintained excellent customer service, addressing any concerns and providing solutions as needed.
  • Assisted clients with furniture disassembly and reassembly, ensuring proper setup at the new location.
  • Reduced potential damage to items by using appropriate packing materials and techniques for fragile or valuable possessions.
  • Communicated with clients to understand their specific needs, tailoring services accordingly for a seamless moving experience.
  • Navigated through various traffic conditions safely, ensuring timely delivery of belongings while adhering to all road regulations.
  • Increased repeat business through professional interactions and top-notch service for all clients.
  • Provided physical assistance during heavy lifting tasks as needed, minimizing risk of injury for both employees and clients'' possessions.
  • Educated clients on best practices for packing and organizing their belongings prior to the move, leading to less confusion upon arrival at the new location.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Arranged items at destination according to customer requests and instructions.
  • Maneuvered items carefully through narrow hallways and doorways to prevent damage.
  • Cleaned and maintained truck and other equipment to maintain optimum working condition.
  • Followed verbal and written instructions to properly move and ship products.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Managed warehouse operations and verified proper shipment procedures.

Sales Lead

Pacsun Retail Store
01.2018 - 02.2021
  • Boosted sales performance by implementing strategic sales plans and effective team management.
  • Enhanced client relationships through consistent communication and personalized solutions.
  • Increased sales by implementing effective merchandising techniques and maintaining visually appealing displays.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and providing product recommendations.
  • Streamlined inventory management with diligent tracking, timely ordering, and accurate recordkeeping.
  • Established rapport with customers, fostering a welcoming environment that encouraged repeat business.
  • Maintained store cleanliness and organization, ensuring a pleasant shopping experience for all customers.
  • Resolved customer complaints professionally, working to find satisfactory solutions that protected both client interests and company policies.
  • Promoted upselling opportunities by educating staff on current promotions and incentives designed to drive sales growth.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Used in-store system to locate inventory and place special orders for customers.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Prioritized helping customers over completing other routine tasks in store.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Food Service Team Lead

Hurricane Harbor Over Six Flags
01.2015 - 03.2017
  • Increased customer satisfaction by providing exceptional service and timely food preparation.
  • Streamlined kitchen operations for improved efficiency and reduced food waste.
  • Led a team of food service professionals, ensuring the highest standards in cleanliness and safety.
  • Oversaw inventory management to maintain optimal stock levels and reduce costs.
  • Enhanced dining experience by maintaining a clean, inviting environment for customers.
  • Managed daily cash handling procedures, ensuring accuracy in financial transactions.
  • Reduced wait times by implementing efficient order processing systems and staff scheduling practices.
  • Handled customer complaints professionally and effectively, turning negative experiences into positive outcomes.
  • Supervised daily opening and closing tasks, ensuring proper setup and breakdown of the dining area and kitchen equipment.
  • Maintained compliance with all local health department regulations through regular inspections and updates on best practices.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Tracked food production levels, meal counts, and supply costs.
  • Served consistent portions following recipes and control standards.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.

Education

High School Diploma -

Arlington High School
Arlington, TX
05.2019

Skills

  • Business Development
  • Operations/Project Management
  • Staff Management
  • Strategic Planning
  • Inventory Oversight
  • Complex Problem-Solving
  • Training and Mentoring
  • Leadership Abilities
  • Time Management
  • Customer Service
  • Adaptability
  • Teamwork and Collaboration
  • Shipping and Receiving Operations
  • Loading and Unloading
  • Forklift Operations
  • Coachable/Ready to learn

Timeline

Supervisor

United Parcel Service, UPS
11.2020 - Current

Sales Lead

Pacsun Retail Store
01.2018 - 02.2021

Mover

Superior Relocation Service
01.2017 - 08.2023

Food Service Team Lead

Hurricane Harbor Over Six Flags
01.2015 - 03.2017

High School Diploma -

Arlington High School

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Christian Herrera