Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christian Hicks

East Hartford,Connecticut

Summary

Proven leader and customer service expert, I enhanced customer satisfaction and streamlined service processes at Chiptole, fostering team collaboration and ensuring compliance with industry standards. Skilled in inventory control and exceptional communication, I consistently improved efficiency and brand loyalty, demonstrating a strong work ethic and empathy in customer interactions.

Results-oriented Service Leader possessing first-rate communication, problem analysis and organizational skills. Adaptable professional with 4 years of experience in customer service and customer relations. Tech-savvy with proficiency in office equipment operations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Service Leader

Chiptole
04.2022 - Current
  • Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
  • Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
  • Ensured compliance with industry regulations through diligent documentation and adherence to established procedures.
  • Spearheaded initiatives aimed at enhancing the overall customer experience, resulting in positive feedback from clients and increased brand loyalty.
  • Streamlined service processes for improved efficiency and reduced waiting times for customers.

Retail Worker

JB Pride Uniforms
06.2021 - 11.2021
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.

Education

Bachelor of Science - Finance

Central Connecticut State University
New Britain, CT
05-2026

Skills

  • Team management
  • Customer service
  • Exceptional communication
  • Patience and empathy
  • Cash handling accuracy
  • Store maintenance
  • Service standard compliance
  • Workplace safety compliance
  • Organization and recordkeeping
  • Inventory control
  • Strong work ethic
  • Teamwork and collaboration

Certification

  • ServSafe Food Handler's Certification

Timeline

Service Leader

Chiptole
04.2022 - Current

Retail Worker

JB Pride Uniforms
06.2021 - 11.2021

Bachelor of Science - Finance

Central Connecticut State University

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