Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christian Hof

Antioch,CA

Summary

Versatile team leader with comprehensive knowledge of business techniques, methods and principles. Outstanding expertise in diverse warehouse functions, including inbound, outbound, and inventory control operations. Exceptional leadership and multitasking abilities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sr. Operations Specialist

KiwiCo.
04.2023 - Current
  • Manage and oversee E-Commerce, Education, and Emerging Markets fulfillment
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Motivated and trained employees to maximize team productivity.
  • Managed internal operational standards and productivity targets (ie. ensuring SLA was met)
  • Compiled training materials for new employees and tracked skill development.
  • Conducted root cause analysis in deficient areas to identify and resolve issues.
  • Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
  • Collected customer feedback and made business adjustments to improve retention and satisfaction.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Met with Corporate E-Commerce team weekly to plan for upcoming projects
  • Planned daily workload for team members, prioritizing workload based off of due date
  • Developed SOP for fulfillment/operations team members
  • Familiarized myself with WMS system becoming "Super User"
  • Overseen Scheduling of LTL shipments with carrier
  • Identified and resolved unauthorized, unsafe, or ineffective practices.

Group Coordinator/Lead (IC, MRB, BKO)

DHL Supply Chain
12.2021 - 02.2023
  • Led a team of 11+ associates
  • Investigated and resolved variances with inventory records.
  • Performed cycle counts on daily basis to immediately spot errors and apply remedies.
  • Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
  • Transported items using equipment like forklifts and hand trucks.
  • Pulled damaged and recalled products for return or disposal.
  • Entered information into system to update status reports.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Organized storage areas to maximize movement and minimize labor.
  • Led and complied with safety and wellbeing efforts on assigned shift.
  • Juggled shift duties, prioritizing immediate tasks to streamline operations.
  • Created and distributed departmental reports.

Inventory Control/Warehouse Lead

Italfoodsinc
02.2019 - 09.2020
  • Assisted with creation and improvement of company inventory management standards.
  • Collaborated with department staff to maintain optimal inventory levels and control loss.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
  • Worked with carrier representatives to handle shipping and delivery needs.
  • Prepared packages, calculated postage and verified details for shipments.
  • Reduced quarterly inventory loss by 36%
  • Loaded and unloaded trailers with care and efficiency.
  • Used computer and company software to enter shipment and inventory records.
  • Managed warehouse team in the event no supervisor was on staff
  • Completed daily cycle counts to maintain accuracy of records.

Inventory Control Specialist

ThyssenKrupp Materials NA
01.2018 - 02.2019
  • Investigated and resolved variances with inventory records.
  • Performed cycle counts on daily basis to immediately spot errors and apply remedies.
  • Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
  • Organized and processed damaged goods according to vendor and manufacturer procedures.
  • Researched inventory-related discrepancies and made appropriate adjustments in system.
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations.
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.

Education

High School Diploma -

A.A. Stagg High School
Stockton, CA
07.2012

Skills

  • Staff Training and development
  • Inquiry Response
  • Problem Anticipation and Resolution
  • Issue Resolution
  • Team Leadership and Motivation
  • Time Management
  • Microsoft Office
  • Leadership Abilities

Certification

LSS Green Belt (Studying)

Purdue University

Timeline

Sr. Operations Specialist

KiwiCo.
04.2023 - Current

Group Coordinator/Lead (IC, MRB, BKO)

DHL Supply Chain
12.2021 - 02.2023

Inventory Control/Warehouse Lead

Italfoodsinc
02.2019 - 09.2020

Inventory Control Specialist

ThyssenKrupp Materials NA
01.2018 - 02.2019

High School Diploma -

A.A. Stagg High School

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Christian Hof