Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christian Hogg

Cochran,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Salvage Representative

Geico
05.2021 - Current
    • Handled customer complaints quickly and professionally to restore customer confidence.
    • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
    • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
    • Communicated with clients and customers to gather, provide and share updated information on products and services.
    • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
    • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Medical Records Clerk

Augusta University
07.2018 - 05.2021
    • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
    • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
    • Scanned medical records in digital format for easy retrieval and accessibility.
    • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
    • Supported medical staff by providing organized and accurate medical records.
    • Maintained patient records systems by archiving, scanning and indexing important documents and files.
    • Processed medical records requests from outside providers according to facility, state, and federal law.
    • Maintained patient records in compliance with security regulations.

Receptionist

Taylor Regional Hospital And Clinics
03.2011 - 07.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Confirmed appointments, communicated with clients, and updated client records
  • Kept reception area clean and neat to give visitors positive first impression
  • Answered phone promptly and directed incoming calls to correct offices

Education

Middle GA College
Cochran, GA

High School Diploma -

Bainbridge High School
Bainbridge, GA
05.1999

Skills

    Great customer Service

    Proficient Computer skills

    Atlas Expertise

Timeline

Salvage Representative

Geico
05.2021 - Current

Medical Records Clerk

Augusta University
07.2018 - 05.2021

Receptionist

Taylor Regional Hospital And Clinics
03.2011 - 07.2018

Middle GA College

High School Diploma -

Bainbridge High School

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Christian Hogg