Christian Hopper
Glendale,AZ
Summary
Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.
Overview
4
4
years of professional experience
Work History
Eligibility Specialist
DES
11.2023 - Current
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Streamlined application process for clients by implementing efficient case management techniques, improving overall service.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients in need of assistance.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Conducted extensive research on available resources to connect clients with appropriate community services and support networks.
Accounts Payable Clerk
HD Supply
11.2022 - 08.2023
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Improved vendor relationships through diligent communication and prompt issue resolution.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
Senior Customer Service Representative
HD Supply
05.2020 - 11.2022
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Streamlined customer service processes for increased efficiency and improved response times.
- Mentored junior team members, contributing to their professional development and overall team success.
- Collaborated with cross-functional teams to develop new strategies for enhancing customer experience.
- Reduced call wait times by implementing effective time management techniques within the team.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Conducted regular training sessions for staff, ensuring consistent delivery of exceptional service quality.
Education
No Degree - Edcucation
Chattahoochee Technical College
Marietta, GA05.2028
High School Diploma -
Hiram High School
Hiram, GA06.2009
Skills
- Effective Communication Skills
- Resource Information
- Proficiency in Salesforce
- Knowledgeable in SAP
- Applicant Engagement
- Telephone Etiquette
- Program Knowledge
- Cultural Competency
- Documentation and Paperwork
Timeline
Eligibility Specialist
DES
11.2023 - Current
Accounts Payable Clerk
HD Supply
11.2022 - 08.2023
Senior Customer Service Representative
HD Supply
05.2020 - 11.2022
No Degree - Edcucation
Chattahoochee Technical College
High School Diploma -
Hiram High School
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