Christian Horton
Durham,NC
Summary
Customer facing global account specialist and supply chain advisor, responsible for partnering with customer to understand customer process, requirements, and supply chain needs. Extensive customer service experience in tech support and semi-conductor fields.
Business support professional with proven track record in administrative functions, process optimization, and problem-solving. Adept at facilitating team collaboration, adapting to changing needs, and delivering consistent results. Skilled in project coordination, data management, and customer service, ensuring operational efficiency and client satisfaction. Known for reliability, adaptability, and strong focus on achieving organizational goals.
Overview
11
11
years of professional experience
Work History
Business Support Specialist
North Carolina State University
08.2024 - Current
- Assist with processing financial transactions, including invoicing, reimbursements, pcard purchases and reconciliation
- Ensure accuracy and compliance with financial policies
- Assists with booking and payment of travel accommodation
- Assists with travel reimbursements and ensures accuracy and compliance
- Facilitate the procurement process by developing and maintaining vendor relationships
- Ensure timely and cost-effective acquisition of goods and services
- Streamline and optimize business processes to enhance efficiency
- Coordinate with various departments to ensure smooth workflow and exchange information
- Assists with the preparation of financial deposits to the Cashiers Office
- Serve as a point of contact for internal and external stakeholders seeking business services
- Address inquiries and provide assistance in a professional and timely manner
- Issue parking passes for meetings and events for external constituents
- Order catering for events in the college
Global Account Specialist/RMA Operations Manager
Cree Inc./Cree-LED
06.2018 - 11.2022
- Collaborate with, and serve as a liaison to, management teams to develop and optimize strategies to meet customer demands, build lasting rapport, develop revenue attainment
- Manage and monitor account activity to ensure execution, assess financial status, and evaluate discrepancies
- Handle all customer requirements in relation to order fulfillment and placement, forecasts, billing issues, shipping
- Ensure adherence to standards of quality and service as well as all compliance requirements
- Proactively manage and record client correspondence and own all logistics (e.g., customer satisfaction, on time delivery, order coverage to lead time, customer program, revenue attainment)
- Manage supply issues through close collaboration with customer and internal organizations including sales, QA, finance, supply chain and legal
Resolution Specialist/Sales Support Coordinator
Spectrum
11.2013 - 04.2018
- Manage escalations effectively by working with customers and engaging/leading internal discussions to achieve resolution
- De-escalated irate customers with communication skills and sales expertise
- Assemble data for reporting and analysis while assisting with various offline projects and meeting daily deadlines
- Compile monthly data reporting of over 200,000 customer accounts resulting in retention of millions of dollars in revenue
- Point of contact for management team deescalating escalated customer service grievances
- Develop and maintain internal systems for data collection and entry, financial analysis and report generation; create and update spreadsheets and log
- Customer Care Professional - Identify potential call driver activity and real time agent efficiencies
- Daily processing of 100 agent-submitted requests for customer's monthly billing statements and call logs via a ticketing system
Education
Bachelor’s - Communications
East Carolina University
Greenville, NCSkills
- Account updating
- Project management
- Proficient in Tableau
- Proficient in Oracle
- Proficient in SAP
- Customer retention
- Microsoft Suite
- Billing
- Interpersonal skills
- Excellent communication
- Customer service
- Financial analysis
- Data analysis
- Reporting skill
- Account investigations
- Document management
- MS PowerPoint
- Technical assistance
- Problem-solving skills
Timeline
Business Support Specialist
North Carolina State University
08.2024 - Current
Global Account Specialist/RMA Operations Manager
Cree Inc./Cree-LED
06.2018 - 11.2022
Resolution Specialist/Sales Support Coordinator
Spectrum
11.2013 - 04.2018
Bachelor’s - Communications
East Carolina University
Similar Profiles
Arianna PowellArianna Powell
Member at Pre-Health Club, North Carolina State UniversityMember at Pre-Health Club, North Carolina State University
Amanda K. BlackmonAmanda K. Blackmon
HR Systems Data & Reporting Analyst at North Carolina State UniversityHR Systems Data & Reporting Analyst at North Carolina State University
Destiny FaisonDestiny Faison
Student Records Specialist at North Carolina State UniversityStudent Records Specialist at North Carolina State University
Erin ShubertErin Shubert
Bookstacks Student Lead at North Carolina State UniversityBookstacks Student Lead at North Carolina State University
Brenda SanchezBrenda Sanchez
Owner/ Esthetician at Willow & Sage AestheticsOwner/ Esthetician at Willow & Sage Aesthetics