Christian Hoyer
Retail Manager
Springfield,MO
Summary
Dynamic Operations Supervisor with proven expertise at Kohls Department Store, enhancing team productivity through effective project management and performance monitoring. Skilled in staff development and change management, I successfully resolved customer concerns, driving satisfaction and loyalty. Proficient in warehouse operations, I optimized inventory management, ensuring efficiency and accuracy in receiving and fulfillment processes.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Operations Supervisor
Kohls Department Store
03.2023 - Current
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Hired, managed, developed and trained staff, established and monitored goals.
- Resolved issues through active listening and open-ended questioning, escalating major problems to my store manager.
- Ensuring product receipt and handling met company standards for efficient customer delivery.
- Managing the stockroom to maintain accurate and safe back stocking, making it easily accessible for associates assisting customers
Customer Service Area Supervisor
Kohls Department Store
06.2021 - 03.2025
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created customer support strategies to increase customer retention.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Enhanced operational efficiency by managing registers and the customer service desk, ensuring smooth daily operations and minimizing downtime.
- Resolved customer concerns effectively and in alignment with company policies, contributing to increased customer satisfaction and loyalty.
- Mentored and developed a team of cashiers by training them on company expectations resulting in improved team performance and meeting sales objectives.
- Drove company goals by coaching cashiers on effective strategies to promote and increase sign-ups for credit cards and rewards, consistently achieving or exceeding targets.
Full Time Operations
Kohls Department Store
11.2017 - 03.2021
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Optimized inventory management by efficiently back-stocking freight and ensuring proper organization, minimizing errors and improving accessibility.
- Facilitated smooth operations by assisting in truck unloading under supervision, maintaining workflow consistency and reducing delays.
- Streamlined fulfillment of online orders, ensuring timely and accurate processing that enhanced customer satisfaction and supported e-commerce success.
Education
Associate of Science - Mechanical Engineering/ Computer Science
Three Rivers College
Poplar Bluff, MO 08.2015 - 05.2017
High School Diploma -
Puxico High School
Puxico, MO05-2015
Skills
- Safety oversight
- Performance monitoring
- Marketing
- Change management
- Scheduling coordination
- Warehouse operations
- Management
- Staff supervision
- Operations management
- Technology
Timeline
Operations Supervisor
Kohls Department Store
03.2023 - Current
Customer Service Area Supervisor
Kohls Department Store
06.2021 - 03.2025
Full Time Operations
Kohls Department Store
11.2017 - 03.2021
Associate of Science - Mechanical Engineering/ Computer Science
Three Rivers College
08.2015 - 05.2017
High School Diploma -
Puxico High School
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