Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Christian Ibarra

Paramount,USA

Summary

Engaging and customer-focused leader with a background in operational efficiency, consistently fostering positive interactions with customers, team members, and partners. Proven ability to quickly learn and implement effective solutions, leveraging strong communication, organizational, and analytical problem-solving skills. Seeking to empower the Ambassador team and cultivate a welcoming environment as a Café Coach at Capital One. Eager to apply exceptional customer empathy and technical aptitude to enhance the customer journey within the innovative banking and community-focused Café model.

Overview

10
10
years of professional experience

Work History

Operations Improvement Specialist

Alta Hospitals LLC - Corporate
10.2020 - 01.2025
  • Led daily operational workflows for a team, ensuring strict adherence to all company policies and procedures to foster a compliant, productive, and high-quality work environment focused on achieving organizational goals.
  • Spearheaded the adoption of innovative procedures and technologies, resulting in a 25% increase in workflow efficiency and positively impacting administrative team satisfaction.
  • Conducted in-depth financial analysis to identify key trends, developing and implementing strategies that optimized labor productivity and financial performance, contributing to an 8% decrease in facility premium hours.
  • Managed the accurate and policy-compliant processing of 100+ weekly vendor invoices.
  • Collaborated with accounting and revenue teams to deliver accurate month-end budget reports for third-party providers and vendors, ensuring accurate and transparent reporting of performance metrics and driving informed decision-making.
  • Improved satisfaction rates among internal stakeholders through proactive problem-solving and efficient complaint resolution, consistently adhering to company guidelines to ensure positive outcomes.

Staffing Coordinator

Alta Hospitals LLC – SoCal Hospitals Culver City
10.2018 - 10.2020
  • Directed daily staffing and scheduling for a 250-bed hospital team, ensuring optimal resource allocation and operational efficiency while adhering to all relevant company policies.
  • Collaborated with management and external vendors by providing clear and insightful staffing data and analysis, contributing to strategic resource allocation decisions that enhanced overall operational effectiveness.
  • Managed employee timekeeping for accurate payroll and compliance and processed weekly vendor invoices for timely and correct payments.
  • Ensured strict regulatory compliance (Nurse Union, CDPH, JCAHO) through meticulous documentation and a well-organized filing system for critical vendor and staff records, contributing to a stable and well-organized operational environment.
  • Verified employee payroll, vacation, and sick time hours to support accurate accounting processes and compliance with company time-off policies.
  • Played a key role in onboarding new hires, creating a smooth and welcoming transition by providing guidance and support, directly contributing to improved employee retention and a positive team environment.

Senior Produce Clerk

Sprouts Farmers Market
08.2017 - 10.2018

Cashier - Grocery/Produce Clerk

Northgate Market
12.2014 - 08.2017

Education

High School Diploma -

Bellflower High School
Bellflower, CA

Skills

  • Customer Experience Management
  • Creating a Welcoming & Inclusive Environment
  • Proficient Communication (Written & Verbal)
  • Public Engagement & Communication
  • Team Collaboration & Leadership Potential
  • Instruction & Guidance
  • Technical Proficiency & Digital Showcase
  • Adaptability & Quick Learning
  • Strategic Problem-Solving & Analytical Thinking
  • Detail-Oriented Organizational Skills

LANGUAGES

English - Native or Bilingual
Spanish - Native or Bilingual

Timeline

Operations Improvement Specialist

Alta Hospitals LLC - Corporate
10.2020 - 01.2025

Staffing Coordinator

Alta Hospitals LLC – SoCal Hospitals Culver City
10.2018 - 10.2020

Senior Produce Clerk

Sprouts Farmers Market
08.2017 - 10.2018

Cashier - Grocery/Produce Clerk

Northgate Market
12.2014 - 08.2017

High School Diploma -

Bellflower High School

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Christian Ibarra