Christian Inocente
San Antonio,Texas
Summary
Dedicated individual with a strong work ethic, excelling as a Hardworking Sales Associate with experience in both the food and sales industries. Committed to achieving and surpassing sales targets in various work environments, adept at thriving in both slow-paced and bustling shifts. Possessing a keen organizational sense, I efficiently handle customer complaints and ensure timely replenishment of stock.
As a flexible and outgoing team player, I am recognized for my honesty and integrity in interactions with customers, team members, and supervisors alike. My background in the food and sales industries has equipped me with valuable skills that contribute to my success in delivering exceptional customer service and driving sales growth.
Overview
6
6
years of professional experience
Work History
Line Cook
Whiskey Cake
San Antonio, Texas
03.2018 - 05.2019
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Communicated effectively with other staff members regarding orders and menu changes.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
- Worked closely with management team in order to meet budget goals while maintaining high quality standards.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Executed proper techniques when preparing menu item ingredients.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Lead Line Cook
Pluckers
San Antonio, TX
07.2019 - 12.2020
- Trained new cooks on recipes, preparation methods, safety procedures and sanitation guidelines.
- Kept stations stocked and ready for use to maximize productivity.
- Assisted in food inventory and control while properly receiving and storing delivered items.
- Maintained cleanliness in the kitchen area by adhering to health and safety regulations.
- Managed a team of kitchen staff including assigning tasks and monitoring performance.
- Troubleshot any kitchen equipment issues or malfunctions quickly and efficiently.
- Followed proper food handling methods and maintained correct temperature of food products.
- Improved employee performance by providing constructive suggestions and encouragement.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
Receptionist
Axis Structural
San Antonio, TX
12.2020 - 09.2021
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
Barista Shift Supervisor | Seasonal
Starbucks
San Antonio, TX
10.2021 - 01.2022
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints in a polite and professional manner.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Provided support during peak hours by running drinks or helping out on the register.
- Promoted positive team morale by encouraging collaboration among staff members.
- Performed opening duties such as setting up espresso machines for the day's operations.
- Adhered to company policies regarding break times for employees.
- Encouraged baristas to suggest creative ideas for improving customer experience.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Maintained a clean and well-stocked work area throughout shifts.
- Created weekly reports summarizing employee performance metrics and customer feedback scores.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Community Assistant
American Campus Communities
San Antonio, TX
08.2023 - Current
- Assisted current tenants with maintenance requests and other inquiries.
- Handled rent collection duties including issuing late notices or eviction notices if necessary.
- Maintained accurate records of all rental activity in property management software.
- Tracked occupancy rates and prepared reports for upper management.
- Inspected vacated apartments to ensure that they were left in good condition.
- Resolved disputes between tenants in a timely manner while upholding company policies.
- Provided excellent customer service when responding to phone calls or emails from prospects or existing clients.
- Greeted prospective tenants, answered questions and provided tours of available units.
- Processed rental applications, verified references and conducted background checks.
- Developed marketing strategies to increase demand for vacant units.
- Organized monthly resident events to promote a sense of community among residents.
- Ensured compliance with fair housing laws regarding tenant selection criteria.
- Prepared leases, move-in and move-out paperwork and other documents for new tenants.
- Coordinated repairs and improvements to the building's common areas and grounds.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Escalated critical issues to property manager to deliver immediate resolution.
- Contacted and followed up with tenants on renewal notices.
- Conducted background checks on applicants.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Education
Bachelor of Science - Environmental Science
The University of Texas At San Antonio
San Antonio, TX06-2025
High School Diploma -
Karen Wagner High School
San Antonio, TX06-2022
Skills
- Product Sales
- Customer Needs Assessment
- Inventory Control
- Promotional support
- Time Management
- Money Handling
- Positive and professional
- Guest Relations
- Sales Training
- Problem-Solving
- Meeting deadlines
- Complex Problem-Solving
- Listening Skills
- Reliable and punctual
- Customer Service
- Building rapport
- Sales and marketing aptitude
- Reporting and Correspondence
- Organized Mindset
- Relationship Building
- Clear Communication
- Sales Techniques
- Training and mentoring
- Event Planning
- Enhanced Technology use and awareness
Affiliations
- Play in both of the University of Texas at San Antonio's Club Flag Football and Club Tennis.
- In the Student Government at the University of Texas at San Antonio.
- Video Game enjoyer, which allows me to obtain a fresh, relaxed mind after work or before.
Timeline
Community Assistant
American Campus Communities
08.2023 - Current
Barista Shift Supervisor | Seasonal
Starbucks
10.2021 - 01.2022
Receptionist
Axis Structural
12.2020 - 09.2021
Lead Line Cook
Pluckers
07.2019 - 12.2020
Line Cook
Whiskey Cake
03.2018 - 05.2019
Bachelor of Science - Environmental Science
The University of Texas At San Antonio
High School Diploma -
Karen Wagner High School
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