Christian Rhodes
Linden,North Carolina
Summary
Dedicated and organized Operations and Human Resource Manager with over 20 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in hiring, growing teams, managment and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
1
1
Certification
Work History
Operations Manager
Resolvit (Cisco Systems NC)
Morrisville, NC
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Delegated work to staff, setting priorities and goals.
- Built strong operational teams to meet process and production demands.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Generated performance and labor strategies to compete in new and existing markets.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Human Resources Manager
Rhodes Hauling and Recycling
Linden, NC
- Created job postings, tracked applicants and maintained applicant database.
- Scheduled meetings with employees to address concerns and grievances.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
Merchandise and Inventory Manager
PetSmart Store #1392
Southern Pines, NC
- Conduct interviews, coaching, yearly/quarterly reviews and performance plans of new/existing team members.
- Lead supervisor for escalated customer issues/concerns.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Trained and developed staff on proper receiving, processing and stocking procedures along with multiple other positions within the store.
- Coordinated with internal departments regarding returns, exchanges, credits due to damaged goods or wrong shipments.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Operations Supervisor
EMC Corporation
Morrisville, NC
- Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Executed and optimized operational responsibilities to promote seamless delivery of services.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Created processes for tracking inventory and supply levels in order to prevent stock-outs or overstocking.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Recruited, interviewed and selected employees to fill vacant roles.
HR Coordinator
Network Appliance
Mooresville, NC
- Prepared reports related to attendance tracking, disciplinary actions taken, terminations or any other relevant topics.
- Assisted in employee recruitment, hiring and interview processes.
- Organized events such as company picnics, holiday parties, health fairs or other special events for employees.
- Initialized background checks for potential new hires.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Conducted employee onboarding activities including orientation, benefits enrollment, and new hire paperwork.
Education
Bachelor of Computer Science -
North Carolina State University
Raleigh, NC05-2007
High School Diploma -
Clayton High School
Clayton, NC06-1999
Skills
- Process Improvement
- Onboarding and Orientation
- Six Sigma Certification
- Business and Operations Management
- Performance Reporting
- Incidents Management
- Performance Monitoring
- Customer Service
- Organizational Management
- Policies and Procedures Implementation
Certification
- Six Sigma: Black Belt
- PMI
- Stephen Covey: 7 Habits of Highly Effective People
References
References available upon request.
Timeline
Operations Manager
Resolvit (Cisco Systems NC)
Human Resources Manager
Rhodes Hauling and Recycling
Merchandise and Inventory Manager
PetSmart Store #1392
Operations Supervisor
EMC Corporation
HR Coordinator
Network Appliance
Bachelor of Computer Science -
North Carolina State University
High School Diploma -
Clayton High School
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