Christian Jackson
Middletown,NJ
Summary
I have a track record of delivering excellent service in busy dining settings. I am adept at juggling multiple tasks while maintaining high level of guest satisfaction. Reliable team player with focus on collaboration and adaptability to changing needs, ensuring smooth operations and positive dining experiences.
As a Surfing Instructor, I mainly worked with children which I enjoyed immensely and hope to work in pediatrics one day .
Above all, I am patient and caring and I enjoy working with people and care greatly about their well being.
Overview
7
7
years of professional experience
Work History
Restaurant Waiter
Poppi's
06.2024 - Current
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Restaurant Waiter
The Crest Tavern
06.2023 - 04.2024
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Communicated with kitchen staff to enable accurate food preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Restaurant Waiter
The Salty Mermaid Bar and Grill
06.2022 - 09.2022
- Maintained clean and organized dining areas for optimal guest experience.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Retail Sales Associate
Ocean Outfitters
06.2018 - 08.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Greeted customers and provided outstanding customer service.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Conducted product demonstrations to highlight features and benefits, increasing customer interest.
Surfing Instructor
Ocean Outfitters
06.2018 - 08.2020
- Organized group activities to foster camaraderie among students, boosting their confidence in the water.
- Collaborated with fellow instructors for continuous improvement of teaching techniques and curriculum development.
- Contributed to team meetings aimed at refining instructional methods, sharing successful strategies with colleagues for ongoing professional growth.
- Ensured safety of students through diligent monitoring of ocean conditions and adherence to safety protocols.
- Assisted clients with surfboard selection based on their skill level and physical capabilities for an enhanced learning experience.
Education
Associates Degree in Nursing - Nursing
The College of Staten Island
Staten Island, NY12-2025
No Degree - Biological Sciences
The College of New Jersey
Ewing, NJ06-2022
High School Diploma -
The Peddie School
Hightstown, NJ05-2020
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Problem-solving
- Cash handling
- Table setting
- Memory retention
- Banquet coordination
Timeline
Restaurant Waiter
Poppi's
06.2024 - Current
Restaurant Waiter
The Crest Tavern
06.2023 - 04.2024
Restaurant Waiter
The Salty Mermaid Bar and Grill
06.2022 - 09.2022
Retail Sales Associate
Ocean Outfitters
06.2018 - 08.2021
Surfing Instructor
Ocean Outfitters
06.2018 - 08.2020
Associates Degree in Nursing - Nursing
The College of Staten Island
No Degree - Biological Sciences
The College of New Jersey
High School Diploma -
The Peddie School
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