Christian Jaramillo
Operations Manager
Miami,FL
Summary
Analytical, hands-on, multilingual leader with the ability to drive results for public and private business operations in multiple industries. Competence in graphic design and commercial printing operations. Extensive experience in industrial security and emergency management. Excellent teacher, trainer, and coach for students and team members. Capacity to review data and analyze for investment opportunities. Talent for forging and fostering strategic alliances and partnerships.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Project Manager
Cardona Roofing
07.2016 - 12.2025
- Manage and supervise all phases of roofing projects, ensuring timely completion and adherence to budget constraints while maintaining high-quality standards.
- Conduct comprehensive site assessments to monitor progress and address any issues, maintaining open communication with subcontractors and staff.
- Research and obtain necessary permits by preparing and submitting applications to local authorities, ensuring full compliance with building codes and regulations.
- Develop strong relationships with clients, delivering exceptional customer service throughout the project lifecycle and effectively identifying their needs to offer tailored roofing solutions.
- Generate new sales leads through networking and marketing efforts, resulting in a [percentage]% increase in sales within the first year.
- Prepare and present detailed project proposals and accurate quotes, ensuring clear communication of project scope and expected deliverables.
- Maintain thorough documentation, including contracts, change orders, and project reports, to ensure transparency and accountability.
Operation Manager
Aviacontrol, DBA, Shoe Repair and Beyond
12.2017 - 11.2023
- Operations Manager with extensive experience overseeing daily retail operations, leading high-performance teams, improving processes, and driving business growth. Proven ability to elevate customer satisfaction, implement marketing strategies, manage inventory and procurement cycles, and lead major operational initiatives.
- Managed all daily retail operations, ensuring efficient workflow, accurate product handling, process optimization, and high customer satisfaction.
- Recruited, hired, trained, coached, and mentored team members to meet performance goals and uphold company standards.
- Delivered world-class customer service and front-desk support; resolved customer concerns and ensured a positive, consistent service experience.
- Supervised counter operations, front-desk activities, and all customer interactions to maintain smooth, professional service delivery.
- Oversaw payroll preparation, accuracy, compliance, and timekeeping review for all staff members.
- Developed and executed marketing strategies focused on new customer acquisition, brand visibility, and revenue growth.
- Followed up on incoming leads, customer inquiries, and promotional opportunities to increase conversion and strengthen customer relationships.
- Conducted quality improvement initiatives, performed inspections, and implemented corrective actions to maintain brand and service standards.
- Managed inventory levels, created purchase orders, evaluated supplier performance, and processed vendor payments to support operational continuity.
- Designed and printed marketing materials; photographed products and supervised post-production activities, including organizing and cataloging images.
- Led implementation and optimization of point-of-sale (POS) systems and operational software to enhance efficiency, reporting, and customer experience.
- Key Achievements
- Planned and executed a large-scale marketing strategy promoting the brand across malls from Palm Beach to Bal Harbour.
- Secured partnerships with luxury and designer brands including Louis Vuitton, Versace, Dolce & Gabbana, Salvatore Ferragamo, Bloomingdale’s, Saks Fifth Avenue, and Neiman Marcus.
- Contributed to expanding the business into the largest operation of its category in the Miami market.
- Supported the purchase, launch, and operational setup of a new production plant, ensuring product quality, service consistency, and improved turnaround time.
- Planned, tested, and deployed a new POS software solution, improving operational accuracy, workflow visibility, and reporting capabilities.
- Developed staff training programs to improve technical skills and service quality.
- Managed inventory systems ensuring timely procurement of materials and supplies.
- Established performance metrics to monitor team productivity and service outcomes.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
Armed Office Assistant
WK ENTERTAINMENT LLC
12.2022 - 07.2024
- Highly dependable Armed Office Assistant and Executive Personal Assistant with experience supporting a high-profile Entertainment CEO in both corporate and residential environments. Skilled in executive support, administrative operations, personal assistance, home management, security awareness, and complex project coordination, including oversight of multimillion-dollar property renovations.
- Provide daily administrative assistance to an Entertainment CEO, including scheduling, calendar management, correspondence, travel coordination, and document preparation.
- Maintain confidentiality and handle sensitive information with discretion and professionalism.
- Coordinate meetings, appointments, and on-site visits at both office and residence.
- Manage incoming communications; prioritize requests and ensure timely follow-up.
- Assist the CEO at the corporate office and at his private residence, ensuring seamless support across environments.
- Perform personal errands, household coordination, and lifestyle management as needed.
- Oversee household vendors, maintenance teams, service providers, and deliveries.
- Ensure residence and office readiness, organization, and operational efficiency at all times.
- Maintain an active armed security credential in compliance with state and federal regulations.
- Provide protective support during office duties, at the CEO’s home, and during on-site engagements.
- Maintain situational awareness, assess risks, and implement safety protocols.
- Coordinate with external security teams and contractors when necessary.
- Manage and supervise a $4 million home remodel project, ensuring timelines, budgets, and quality standards are met.
- Coordinate architects, designers, contractors, inspectors, and all third-party vendors.
- Track project progress, provide regular updates to the CEO, and ensure alignment with expectations and design specifications.
- Review invoices, contracts, timelines, and change orders for accuracy and compliance.
- Solve issues on site, escalate concerns, and manage day-to-day decisions to maintain project momentum.
- Handle procurement, inventory, and purchasing for home and office supplies.
- Organize files, records, and administrative systems for efficient access and reporting.
- Arrange transportation, deliveries, and logistics for both personal and business needs.
- Support special events, entertainment industry engagements, and private gatherings.
- Key Achievements
- Successfully managed and coordinated a $4M luxury home remodel, completing phases on time and ensuring high-quality finishes.
- Provided seamless executive and personal support to a high-profile CEO, maintaining trust, confidentiality, and operational stability.
- Enhanced household and office workflows through improved vendor management, scheduling systems, and communication protocols.
- Contributed to the CEO’s safety and peace of mind through armed protective support and risk mitigation strategies.
Manager
Max Trucks, Del Karajo Investments Company S.A.S.
01.2009 - 06.2019
- Propelled forward progress for company, managing road infrastructure and civil works and the purchase, sale and rental of heavy, light heavyweight, and light machinery to be used for road infrastructure. Directed national maintenance work. Performed preventative maintenance on vehicles. Managed and maintained fleet for commercial leasing.
- Developed and executed investment plans for securing machinery.
- Conducted Driver and HAZMAT training.
Education
Graphic Communication Designer - undefined
Autonoma De Occidente University
Cali, Colombia01.2010
Skills
- Strategic Planning & Execution
- Operations Management
- Financial Management
- Personnel Management
- Industrial Management
- Emergency Management
- Logistics
- Transportation
- Supply Chain Management
- Training, Development & Execution
- Facilitation/Instruction
- Labor Law & Processes
- Photoshop
- Corel Draw
- Microsoft Office Word, Excel & PowerPoint
- Executive Assistant Support
- Personal Assistant Services
- Administrative Operations
- Armed Security / Protective Support
- Confidentiality & Discretion
- Project Management
- Residential Property Management
- Renovation Oversight
- Budget & Invoice Management
- Vendor & Contractor Coordination
- Scheduling & Calendar Management
- Risk Assessment & Safety Protocols
- Travel & Logistics Coordination
- Problem Solving & Multi-tasking
- Communication & Interpersonal Skills
- Retail Management
- Team Leadership
- Training & Development
- Customer Service
- Process Improvement
- Front-Desk Operations
- Payroll Administration
- Marketing Strategy
- Customer Acquisition
- Lead Management
- Quality Control
- Inventory Management
- Procurement
- Vendor Relations
- Creative Production
- POS Systems
- Software Implementation
- Relationship Management
- Strategic Planning
- Multi-Unit Operations
- Performance Optimization
Certification
- Cert Train the Trainer, Miami Dade County Fire Department, Federal Emergency Management Institute, Miami, FL, January 25, 2017
- Sartech III, National Association for Search and Rescue, USA, May 25, 2016
- Supervisor, 100 Hours, National Academy of Training in Monitoring and Private Security AESS, Palmira Valle, April 2014
- Technology and Media Operator, 100 Hours, National Academy of Training in Monitoring and Private Security AESS, Palmira Valle, April 2014
- Firefighter, 1100 Hours, National Fire System of Colombia, Meritorious Volunteer Fire Department, Palmira Valle
- Firefighter Diver, 1500 Hours, National Fire System of Colombia, Meritorious Volunteer Fire Department, Palmira Valle
- Rescue Diver, 180 Hours, Professional Association of Diving, instructors, PADI
- List of FEMA Courses and National Education Service SENA Courses, Colombia, Available Upon Request
LANGUAGES
Spanish (Mother Tongue)
English (Fluent)
German (Advanced)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Armed Office Assistant
WK ENTERTAINMENT LLC
12.2022 - 07.2024
Operation Manager
Aviacontrol, DBA, Shoe Repair and Beyond
12.2017 - 11.2023
Project Manager
Cardona Roofing
07.2016 - 12.2025
Manager
Max Trucks, Del Karajo Investments Company S.A.S.
01.2009 - 06.2019
Graphic Communication Designer - undefined
Autonoma De Occidente University