Summary
Overview
Work History
Education
Skills
Timeline
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Christian Jelks

Inglewood,CA

Summary

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

11
11
years of professional experience

Work History

Site Operations Lead

Insomniac
10.2024 - Current
  • Coordinated cross-departmental efforts, promoting collaboration and knowledge sharing.
  • Enhanced team productivity by providing ongoing training and development opportunities.
  • Managed and allocated staff and material resources to meet production goals.
  • Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
  • Managed daily operations, ensuring timely delivery of high-quality products and services to clients.

General Manager

Russel Maintenance
05.2019 - Current
  • Coordinated cross-functional teams to enhance workflow efficiency.
  • Streamlined operational processes by implementing best practices.
  • Analyzed competitive landscape for informed decision-making in product development.
  • Fostered a culture of accountability for improved team cohesion and morale.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Head Bartender

P.F. Chang's Bistro
07.2021 - 11.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
  • Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
  • Maintained high levels of cleanliness throughout the bar area by enforcing strict sanitation guidelines among staff members.
  • Reduced wait times for customers by implementing efficient bartender workflows and optimizing drink preparation processes.
  • Ensured consistent quality of service across the establishment by regularly updating and enforcing standard operating procedures.
  • Streamlined inventory management systems for improved tracking of supplies, reducing waste, and ensuring timely restocking of essential items.

Bartender

University of Southern California, USC
08.2015 - 01.2019
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.

Bartender

Killer Shrimp LLC.
09.2013 - 09.2015
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Education

Associate of Science - Hospitality Management

Johnson & Wales University
Providence, RI
06-2026

High School Diploma -

Los Angeles Center For Enriched Studies
Los Angeles, CA
06-2007

Skills

  • Operational efficiency
  • Motivational attitude
  • Scheduling coordination
  • Workforce management
  • Highly reliable
  • Strong multitasking
  • Team player attitude
  • Cleanliness and hygiene
  • Outgoing personality
  • Outstanding customer service
  • Cocktail list development

Timeline

Site Operations Lead

Insomniac
10.2024 - Current

Head Bartender

P.F. Chang's Bistro
07.2021 - 11.2024

General Manager

Russel Maintenance
05.2019 - Current

Bartender

University of Southern California, USC
08.2015 - 01.2019

Bartender

Killer Shrimp LLC.
09.2013 - 09.2015

Associate of Science - Hospitality Management

Johnson & Wales University

High School Diploma -

Los Angeles Center For Enriched Studies

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