Christian Jensen
Fountain Hill,PA
Summary
Over twenty-five years within the warehousing and construction industry and over a decade specialized Service, Branch, and Operations Management as well as multi-unit experience, new location building, and team building expertise. Experience in setting sales initiatives, growing the business, train the team, and satisfy the customer. There is no problem which cannot be overcome in the interest of providing the customer with an exceptional experience.
Overview
8
8
years of professional experience
Work History
North East Manager of Operations
International Drilling Equipment
04.2023 - Current
- Established new sales goals and marketing initiatives to increase customer base.
- Grow sales, service, and administrative team.
- Establish training plans for new employees.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
Service Manager
Equipment Depot
01.2022 - 04.2023
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Coordinated with other departments to maintain streamlined and productive workflow.
Service Manager
Sunbelt Rentals
04.2019 - 01.2022
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed department processes and procedures to boost customer satisfaction.
- Negotiated with vendors to secure best prices for parts and supplies.
Service Manager
Hiab USA
10.2015 - 04.2019
- Grow service team from 7 technicians to 15 technicians
- Increase PM completion rate
- Decrease WIP
- Establish procedures for timely completion of work orders.
- Work with Sales team to increase PM sales and establish guidelines for completion of same.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Developed customer loyalty programs to increase customer satisfaction.
- Established team priorities, maintained schedules and monitored performance.
Education
No Degree - Business Management
University of Phoenix
Tempe, AZ07.2027
Skills
- Expense Reports
- Market Penetration
- Process Improvement Strategies
- Multi-Unit Operations Management
- Employee Motivation
- Financial and Cash Flow Analyses
- Business Development Understanding
- Superb Time Management Skills
- Inventory Control
- Client Relations
- Staff Training
- Continuous Improvements
- Contract Review and Recommendations
- Business Administration
- Staff Management
- Project Planning
- Schedule Oversight
- Negotiation
- Quality Assurance and Control
Customer Relationship Management
Timeline
North East Manager of Operations
International Drilling Equipment
04.2023 - Current
Service Manager
Equipment Depot
01.2022 - 04.2023
Service Manager
Sunbelt Rentals
04.2019 - 01.2022
Service Manager
Hiab USA
10.2015 - 04.2019
No Degree - Business Management
University of Phoenix
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