Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christian Jimenez

Fullerton,CA

Summary

Outgoing and dedicated professional with a strong background in customer service, sales, and technical support. Adept at handling inbound calls, resolving customer issues, and meeting sales and service metrics through member-centric solutions. Proven ability to engage customers with a “can-do” attitude, while navigating fast-paced, dynamic environments. Bilingual in Spanish and English, with a proactive approach to offering valuable products and services. Seeking to contribute strong communication, sales, and problem-solving skills in a Member Services role.

Overview

19
19
years of professional experience

Work History

Customer Service & Sales Representative

Lucila's Insurance
07.2023 - Current
  • Assisted customers with trucking and automotive insurance inquiries, providing quotes, processing payments, verifying documents, and performing data entry for each interaction.
  • Consistently met or exceeded sales and service goals through proactive customer engagement and personalized solutions.
  • Delivered exceptional customer service by resolving issues, explaining policy options, inputting detailed notes on each interaction, and ensuring compliance with insurance regulations.

Sales and Solutions Agent (Internet Help Desk)

Walt Disney World Resort and Aulani
03.2022 - 07.2023
  • Handled inbound calls and provided digital and technical support for the My Disney Experience app and website, meeting and exceeding service and sales metrics.
  • Proactively offered additional services and products to enhance the customer experience, resulting in improved upsell rates.
  • Resolved customer issues efficiently through active listening and critical thinking, while maintaining high satisfaction levels in a remote environment.

Server and Front of House (FOH) Lead

Disneyland Resort
11.2005 - 03.2022
  • Delivered exceptional guest service in a high-volume dining environment, meeting guest satisfaction consistently.
  • Led and trained FOH teams, ensuring adherence to service standards, increasing upselling opportunities, and improving team sales performance.
  • Applied problem-solving skills to resolve guest issues and improve overall service quality.

Sales Reservation Agent

Walt Disney Travel Company
02.2017 - 06.2018
  • Managed hotel, air, and ground transportation bookings in an inbound call center, consistently meeting reservation and sales targets.
  • Provided guest-focused service while proactively offering relevant travel upgrades and packages, contributing to increased sales.
  • Demonstrated strong communication skills and multitasking abilities in a fast-paced call center environment.

Education

High School Diploma -

Downey High School
Downey, CA

Skills

  • Bilingual: Fluent in Spanish and English
  • Customer Service, Sales, & Call Center Expertise
  • Technical Support, Data Entry, & Complex Computer Navigation
  • Effective Communication & Active Listening
  • Problem Resolution & Critical Thinking
  • Meeting Sales, Service, & Performance Metrics
  • Adaptability & Multitasking in Dynamic Environments
  • Team Leadership, Staff Training, & Development

Languages

Spanish
Native or Bilingual

Timeline

Customer Service & Sales Representative

Lucila's Insurance
07.2023 - Current

Sales and Solutions Agent (Internet Help Desk)

Walt Disney World Resort and Aulani
03.2022 - 07.2023

Sales Reservation Agent

Walt Disney Travel Company
02.2017 - 06.2018

Server and Front of House (FOH) Lead

Disneyland Resort
11.2005 - 03.2022

High School Diploma -

Downey High School

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Christian Jimenez