Christian Johnson
Dallas
Summary
Dynamic leader with a proven track record at Walmart, enhancing customer satisfaction and streamlining operations. Expert in employee training and market forecasting, I excel in multitasking and confidentiality. Achieved significant improvements in customer service processes, demonstrating exceptional problem-solving skills and a commitment to excellence.
Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity.
Overview
10
10
years of professional experience
Work History
Appointment Scheduler
Auto Nation
06.2024 - Current
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Answered phone calls and answered questions from potential customers.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Set up appointments with interested customers according to schedule availability.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
Customer Service Manager
Walmart
11.2014 - 09.2024
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Created and reviewed invoices to confirm accuracy.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Kept accurate records to document customer service actions and discussions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Apple Specialist Manager
Genpact
04.2018 - 06.2024
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Promptly responded to inquiries and requests from prospective customers.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Trained staff on operating procedures and company services.
- Trained new personnel regarding company operations, policies and services.
- Managed and motivated employees to be productive and engaged in work.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Customer Service Representative
Spectrum
07.2022 - 07.2023
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Sought ways to improve processes and services provided.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
RDA - Dental Hygiene
The College of Health Care Professions
TX09-2013
High School Diploma -
David W Carter Highschool
Dallas, TX06-2012
Skills
- Confidentiality
- Email management
- Point of sale system
- Scheduling expertise
- Market forecasting
- Multitasking
- Employee Training
- Lean / Six Sigma
- Retail Sales
- Data entry proficiency
- Fiscal reporting
- MS Office
Timeline
Appointment Scheduler
Auto Nation
06.2024 - Current
Customer Service Representative
Spectrum
07.2022 - 07.2023
Apple Specialist Manager
Genpact
04.2018 - 06.2024
Customer Service Manager
Walmart
11.2014 - 09.2024
RDA - Dental Hygiene
The College of Health Care Professions
High School Diploma -
David W Carter Highschool
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