CHRISTIAN JOHNSON
Monroe,LA
Summary
Dynamic, results-oriented professional seeking a challenging role in a progressive facility that values expertise and dedication. Committed to leveraging extensive knowledge and hands-on experience to contribute effectively to team objectives and drive operational excellence. Passionate about continuous learning and professional development, with a strong desire to advance within an organization that fosters growth and innovation. Prepared to make a meaningful impact through collaboration and strategic problem-solving.
Overview
25
25
years of professional experience
Work History
Scheduling Supervisor/Client Service Coordinator
Always Best Care of Monroe
10.2022 - 10.2025
- Managed schedules of team of 100 personnel to keep shifts properly staffed.
- Completed timely changes and updates to schedules in central scheduling system.
- Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Resolved customer complaints or answered customers' questions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Provided reminder calls to clients prior to scheduled visits.
- Coordinated staff schedules to optimize coverage and reduce overtime costs.
- Supervised daily operations, ensuring compliance with company policies and quality standards.
- Trained new employees on scheduling protocols and best practices for efficiency.
PATIENT CARE TECHNICIAN
MEDICAL CARE
05.2016 - 09.2022
- Ensure that the dialysis machine is working properly, and that blood is moving through the tubes
- Assisted patients with daily living activities, promoting comfort and dignity.
- Maintained cleanliness and organization of patient care areas, enhancing safety standards.
- Collaborated with nursing staff to implement effective patient care plans.
- Educated patients and families on health management and post-care procedures.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Utilize standard procedures for the maintenance of positive patient identification, record appropriately collection information on proper requisitions.
SHIFT MANAGER
TACO BELL
08.2000 - 04.2016
- Ensure that all Team Members complete their shift tasks for their assigned positions
- Ensure that all employees present a neat clean appearance and wear company uniform
- Ensure food safety, quality, and accuracy of orders
- Resolve customer complaints quickly while maintaining positive customer relations
- Communicate openly and honestly with the Restaurant Management team
- Follow cash, security, inventory and labor policies and procedures
Education
Bachelor of Science - Health Administration
HEALTHCARE ADMINISTRATION, SOUTH UNIVERSITY
Savannah, GA10.2022
Associate of Science - Medical Assisting
CAREER TECHNICAL COLLEGE
Monroe, LA01.2015
GENERAL - General Studies
CARROLL HIGH SCHOOL
Monroe, LA05.2000
Skills
- Schedule Management
- Strong Work Ethic
- Project Scheduling
- Team Management and Supervision
- Schedule Coordination
- Customer Service
- Handling Customer Complaints
- Handling Complaints
- Team Leadership
- Appointment Scheduling
- Teamwork and Collaboration
- Staff Coordination
- Customer Engagement and Support
- Effective Multitasking
- Problem-Solving
Timeline
Scheduling Supervisor/Client Service Coordinator
Always Best Care of Monroe
10.2022 - 10.2025
PATIENT CARE TECHNICIAN
MEDICAL CARE
05.2016 - 09.2022
SHIFT MANAGER
TACO BELL
08.2000 - 04.2016
GENERAL - General Studies
CARROLL HIGH SCHOOL
Bachelor of Science - Health Administration
HEALTHCARE ADMINISTRATION, SOUTH UNIVERSITY
Associate of Science - Medical Assisting
CAREER TECHNICAL COLLEGE